Study Guide

Objectives (course unit)

The course focuses on enhancing professional business communication skills in multicultural environments.

After completing the course students will be able to:

• tell about their personality, education, work experience, tasks, and duties at work by using professional English
• meet customers’ needs when servicing the customer base and communicating with interest groups
• follow and participate in the development of their field by using different ways of communication.

Content (course unit)

• What can the students communicate on their competence and working life environment

• What kind of qualifications do the students need to succeed in multicultural customer-based interaction?

• How can the students develop their competence and acquire business-related information?

Further information (course unit)

European Framework of Reference for Languages B2 level.

Assessment criteria, satisfactory (1-2) (course unit)

Englanniksi

• pronunciation is not always correct but it is understandable
• comprehension of key points of limited professional material is good
• ability to acquire and share basic knowledge
• basic and some unclear expressions are used in communication, but main message is shared and transmitted with some professional touch
• communication seems clumsy and limited but some attention is paid to interaction

Assessment criteria, good (3-4) (course unit)

• pronunciation sounds clear and quite natural
• comprehension of key points as well as details of professional material is good
• acquired knowledge can be implemented
• clear professional expressions are used and the number of mistakes is limited
• communication seems professional and interpersonal skills are quite good

Assessment criteria, excellent (5) (course unit)

• pronunciation sounds clear and natural with different nuances in tone
• comprehension of key points as well as details of demanding professional material is good
• acquired knowledge can be implemented with ease
• fluent and proficient language is used with a good sense of style and register
• communication seems professional, interactive, and efficient with very few mistakes made

Location and time

Autumn 2025: Online Teaching

There will be six online sessions during the course. Participation in these sessions is recommended. Please check the schedule for the exact times.

The teacher will also record a short summary after each session, highlighting the key points covered.

Company presentations will be held in small groups during online meetings. Each student can choose a time slot that suits them best:

30 Oct 16-18
1 Nov 9-11
 7 Nov 10-12

Exam schedules

The course grade is based on the completion of various course assignments.

The exam will be taken in EXAM facilities.
Exam period:

Instructions: https://sites.tuni.fi/exam-en/instructions/
EXAM Visit: https://sites.tuni.fi/exam-en/instructions/exam-visit/

Assessment methods and criteria

The course grade is based on the completion of various course assignments, which will be introduced during the first session.

Assessment scale

0-5

Teaching methods

Online teaching, exercises, guided online learning, pair work, group work

Learning materials

Moodle materials
Business Express (Niskanen, Vetter, Urbom)

Content scheduling

1) Theme 1: Education and work, applying for a job
2) Theme 2: Companies and jobtitles, Company presentations, Pitching
3) Theme 3: Business correspondence: Emails and quotations
4) Theme 4: Meetings and negotiations
5) Theme 5: Intercultural communication

Completion alternatives

For students with strong English skills:

N-00CY46-3021 A Fast Track to Professional English
N-00CY46-3023 A Fast Track to Professional English

Further information

Guidelines for using AI in this implementation
If a student uses AI tools in an allowed manner to assist with their learning tasks, they must cite the AI tools used and provide the prompts they used alongside their task responses. If a student presents AI-generated results as their own without citations, sources, and/or prompts, the teacher may reject the work or require it to be redone. The teacher has the right to ask the student if they have used AI in their learning task.