Planning Services and Service-Based Business Models (5 cr)
Code: 3H00DZ67-3005
General information
Enrolment period
22.11.2023 - 09.01.2024
Timing
11.01.2024 - 03.05.2024
Credits
5 op
Virtual portion
1 op
RDI portion
4 op
Mode of delivery
80 % Contact teaching, 20 % Online learning
Unit
Business Administration
Campus
TAMK Main Campus
Teaching languages
- Finnish
Seats
16 - 40
Degree programmes
- Degree Programme in Business Administration
Teachers
- Mika Jokinen
Person in charge
Mika Jokinen
Groups
-
23ALITA
Objectives (course unit)
The student knows the types and grouping of service business and the service business models.
He/she can plan services and apply service design.
Content (course unit)
Models of service business
Planning of services
Service process
Service design
Productization
Assessment criteria, satisfactory (1-2) (course unit)
Satisfactory
Assessment criteria, good (3-4) (course unit)
Good
Assessment criteria, excellent (5) (course unit)
Excellent
Assessment scale
0-5