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Assessment of Service Quality and Effectiveness (5 cr)

Code: 7H00FF52-3002

General information


Enrolment period

02.07.2022 - 31.08.2022

Timing

01.08.2022 - 31.12.2022

Credits

5 op

Virtual portion

2 op

RDI portion

2 op

Mode of delivery

60 % Contact teaching, 40 % Distance learning

Unit

MD in Management and Development of Wellbeing Services

Campus

TAMK Main Campus

Teaching languages

  • Finnish

Degree programmes

  • Master's Degree Programme in Management of Health Care and Social Services

Teachers

  • Merja Kanervisto-Jokinen
  • Sirpa Salin

Person in charge

Sirpa Salin

Groups

  • 21YSTK

Objectives (course unit)

The student
- is able to analyze the concepts of evaluation, evaluation trends and their relationships
- is able to evaluate various methods and measures of performance and performance evaluation
- is able as an expert to evaluate the quality and effectiveness of services related to his/her work sector by appropriate means

Content (course unit)

- quality of service, quality evaluation
- evaluation study, impact and impact assessment
- utilization of evaluation data

Assessment criteria, satisfactory (1-2) (course unit)

The student
- is able to retrieve information on the subject and is able to use national and international sources
- is able to apply the information he/she has collected at a descriptive level to review current practices and policies

Assessment criteria, good (3-4) (course unit)

The student
- is able to retrieve evidence-based knowledge from both national and international sources and to evaluate sources with a critical eye
- is able to do analysis and synthesis of the topic
- is able to use the knowledge he/she has acquired to evaluate critically and to develop existing policies

Assessment criteria, excellent (5) (course unit)

The student
- is able to retrieve evidence-based information from a variety of national and international sources, evaluate research critically and synthesize the information collected
- demonstrates deep understanding of the subject
- is able to critically evaluate existing practices and to develop new evidence-based approaches

Assessment scale

0-5