Monitahoinen palveluliiketoiminta (5cr)
Code: 8U00FJ99-3001
General information
- Enrolment period
- 25.11.2020 - 24.01.2021
- Registration for the implementation has ended.
- Timing
- 26.01.2021 - 18.03.2021
- Implementation has ended.
- Credits
- 5 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Online learning
- Unit
- MD in Hospitality Management
- Campus
- TAMK Main Campus
- Teaching languages
- Finnish
- Seats
- 0 - 30
- Degree programmes
- Master's Degree Programme in Hospitality Management
- Teachers
- Tuija Ylä-Viteli
- Veijo Hämäläinen
- Marja-Liisa Timperi
- Person in charge
- Tuija Ylä-Viteli
- Course
- 8U00FJ99
Objectives (course unit)
Student can:
- search for information and build on the source materials an understanding of the current situation in our line of business and development needs of it
- build her/his own development plan with the support of the development needs of its own business
Content (course unit)
- changing in the service sector
- the latest business knowledge as a starting point for development
- the impact of the global operating environment in the own line of business
- personal study choices
Assessment criteria, satisfactory (1-2) (course unit)
Student
- identifies sector entities and the relationships between them and can identify the information they have acquired to identify business development needs
- is able to search the research information for the development needs of his / her own field
- examines and evaluates things from its own perspective
Assessment criteria, good (3-4) (course unit)
Student
- structures the sector and the relationships between them and to compare the acquired information to find the development needs of the sector
- can search the research data for the development needs of his / her own field
- is able to describe and evaluate himself / herself and the operating environment in which he / she works
Assessment criteria, excellent (5) (course unit)
Student
- understands the complexities of the business and the relationships between them and can analyze the acquired knowledge to find the development needs of the business
- is able to find and select research needs for the development of his / her field
- examines and asseses themselves and the operating environment in which they operate
Location and time
Opintojakson yhteinen kontaktiopetus Zoom alustan välityksellä (on line). Opintojaksolla on käytössä Moodle.
tiistai 26.1 klo 16.30-20.00
perjantai 19.2 klo 8.30-16.00
torstai 18.3 klo 16.30-20.00
Ohjausta ja sparrausta (vapaaehtoista), Zoom:
Tiistai 9.2 klo 15.30-16.30
Maanantai 8.3 klo 15.30-16.30
HUOM. Opiskelijat saavat ennakkotehtävän perjantaina 22.1 ; Informaatikko Marja-Leena Timperi
Tiedonhaku - Kirjaston erillinen Moodle-kurssi. Ennakkotehtävä on tehtävä ennen tiistain 26.1 luentoa.
Marja-Leena Timperin tiedonhaku-luento tiistaina 26.1 klo 18.15-19.45, Zoom.
Assessment methods and criteria
Yksilötehtävä
Monitahoinen palveluliiketoiminta, kirjallinen lähdeaineistoon perustuva raportti.
Assessment scale
0-5
Teaching methods
Luennot
Harjoitukset
Learning materials
Saarijärvi, H & Puustinen, P. 2020. Strategiana asiakaskokemus. Miksi, mitä, miten? Docendo.
Muu lähdemateriaali ja opiskelijan itsenäinen tiedonhaku
Student workload
5 op = 135h opiskelijan työtä
yhteinen kontaktiopetus 15h
itsenäinen työskentely yksin tai tiimin kanssa 120h