New Value-based Services (10 cr)

Objectives (course unit)

Students are able
- identify service design process and know how to adapt user-centered methods in a service development
- recognize users values and new service needs based by them
- design different alternatives for development of the multisensory service with a help of a prototype
- know how to lead their own service design process

Content (course unit)

WHAT is customers share in a service development?
WHY is customer experience important?
HOW I lead service development?

Assessment criteria, satisfactory (1-2) (course unit)

Student can recognise the concept of service design and is able to describe user-centered service. Student knows different service design methods and uses them under supervision. Student can work in a service design process with a support by the team. Student considers and assesses things from his/hers choices.

Assessment criteria, good (3-4) (course unit)

Student structures relation between field-related phenomena and service design concept. Student can design economic and high-quality services by including service users in the development process. Student can lead his/her own service design process under supervision. Student can cooperate responsibly and follows the important courses of action in the service-field.

Assessment criteria, excellent (5) (course unit)

Student undertands service design concept and relates it to the professional context. Student can design and analyses economic and high-quality services by including service users in the development process. Student is able to lead his/her own service design process. Student works responsibly and in a commited manner considering the community and service field requirement and needs.

Assessment criteria, pass/fail (course unit)

Student does not recognise the concept of service design and is not able to use service design methods.

Location and time

Ennakotehtä julkistettu toukokuussa 2021, kirjatentti
Palvelumuotoilun bisneskirja, Mikko Koivisto, Johanna Säynäjäkangas, Sofia Forsberg. Alma Talent 2019.


kontaktiopetusta
perjantai 27.8 klo 8.00-16.00
lauantai 28.8 klo 8.30-14.30

torstai 9.9 klo 16.30-20.00, tiimiohjaukset tiimeittäin, n.20min/tiimi ennakkoon sovitun aikataulun mukaisesti

perjantai 24.9 klo 8.00-16.00

torstai 28.10. klo 16.30-20.00
perjantai 29.10 klo 8.00-16.00

Exam schedules

Opintojakson kirjatentti
27.8.2021 klo 8.00-10.00 , Moodle-tentti

1. uusintakerta 23.9 klo 16.30-18.30, Moodle-tentti
2. uusintakerta 27.10 klo 16.30-18.30, Moodle-tentti

Uusintatentteihin on ilmoittauduttava sähköpostilla opettajille viimeistään viikkoa ennen.

Evaluation methods and criteria

tiimityö 50%
kirjatentti 40% (yksilö arviointi)
tiimin vertaisarviointi 10% (yksilö arviointi)

Assessment scale

0-5

Teaching methods

luennot
tiimityö toimeksiantona hankkeelta
kirjatentti

Learning materials

Palvelumuotoilun bisneskirja, Mikko Koivisto, Johanna Säynäjäkangas, Sofia Forsberg. Alma Talent 2019.

Muu palvelumuotoiluun liittyvä lähdemateriaali

Student workload

1 op = 27h opiskelijan työtä
yhteensä 270h

kirjatentti 1 op = 27h
tiimitehtävä 6 op =162h
kontaktiopetus 34h
itsenäinen tiedonhaku kaikkiin opintojakson sisältöihin 47h

Completion alternatives

AHOT osaamisen näyttö lauantai 21.8.2021. Ahot hakemukset Hyvähot-järjestelmän kautta 19.8 mennessä.

Practical training and working life cooperation

Tiimitehtävän toimeksianto FUSILLI-hankkeelta. Tiimit saavat itse hankkia kohdeyrityksen, johon soveltavat harjoitustehtävän.