Introduction to Field (10 cr)

Objectives (course unit)

Students are able
- to build a conception of the field of business, its history and future
- to recognise the current elements (hygienia and cleanliness, design, nutrition, humanity and gastronomy)
- build their own understanding of the development of the field of business

Content (course unit)

WHAT know-how is needed in the service business today?
WHY is hospitality an essential part of the service?
HOW can I produce an excellent customer experience?

Assessment criteria, satisfactory (1-2) (course unit)

The student can identify and can determine the special characteristics of the branch.
The student performs the given tasks with the help of the teamwork.
The student takes the responsibility for his own operation. The student identifies his social skill.
The student can give and can receive feedback.

Assessment criteria, good (3-4) (course unit)

The student can compare and can analyse the special characteristics of the branch.
The student can work responsibly in the cooperation and it be ready to develop its social skills.
The student can give and can receive feedback actively and constructively.

Assessment criteria, excellent (5) (course unit)

The student can analyse the branch and the development needs of the operation widely. Student the part connects forth the brought matters to a vocational context.
The student can work responsibly, flexibly and constructively in the cooperation. The student develops both own and the interaction of the group. The student can give and can receive feedback actively and constructively.

Assessment methods and criteria

Ennakkotehtävä: Suoritettu
Yritysanalyysi ja palvelupolku: 40 %
Tiimiäly-essee 20 %
Kirjallisuus: 30%
Vertaisarviointi 10%

Assessment scale

0-5

Teaching methods

Verkkoluennot
Yksilö- ja tiimityöskentely
Esitykset
Videoneuvottelut
Tiedonhaku (haastattelut, havainnoinnit)
Esseekirjoittaminen

Learning materials

Sovitaan kurssin alussa.

Student workload

10 op *27 h = 270 tuntia opiskelijan työtä
Lähiopetus kampuksella ja webinaarit 1 op
Tiimi- ja yksilötyöskentelyä 9 op
Ajankäyttö tehtäviin:
Ennakkotehtävä 1 op
Yritysanalyysi ja palvelupolku 5 op
Kirjallisuus 2 op
Tiimiäly-essee 2 op
Tiimityöskentelyn vertaisarviointi

Content scheduling

to 3.9. klo 16.30-20.00 Webinaari
pe 4.9. klo 8.00-16.00 Webinaari/lähiopetus
la 5.9 klo 8.30-14.30 Webinaari
Zoom tiimeittäin erillisen aikataulun mukaisesti:
to 17.9. ja 26.9.
Lähiopetus:
pe 11.10. klo 8.00-16.00 Webinaari
la 12.10 klo 8.30-14.30 Webinaari
Tarkempi kuvaus lähikerroista löytyy Moodlesta.

Completion alternatives

AHOT: Suorituksena tentti.

Practical training and working life cooperation

Tehtävä, jossa vuoropuhelu työelämän kanssa.