Succesfull Sales Work and Customer Service (5cr)
Code: 3H00CU39-3006
General information
- Enrolment period
- 02.11.2019 - 31.12.2019
- Registration for the implementation has ended.
- Timing
- 01.01.2020 - 15.05.2020
- Implementation has ended.
- Credits
- 5 cr
- Mode of delivery
- Contact learning
- Campus
- TAMK Main Campus
- Teaching languages
- Finnish
- Degree programmes
- Degree Programme in Business Administration
- Teachers
- Mika Jokinen
- Jyrki Ala-Myllymäki
- Course
- 3H00CU39
Objectives (course unit)
The student deepens his/her knowledge in sales work and interaction with the customer.
Content (course unit)
Sales person's actions at the different phases of the sales process.
Customer service
Development of the sales and customer service person
Prerequisites (course unit)
2. year studies or similar skills and knowledge.
Assessment scale
0-5