Professional Communication (3cr)

Content (course unit)

The student
- knows the bases for professional communication;
- is able to act as a professional in the work community;
- identifies his/her own strengths and developmental challenges in interaction;
- is able to develop his/her interaction skills with people of all ages, and in different life situations and cultures.

Prerequisites (course unit)

none

Location and time

Third period/spring 2019

Exam schedules

Part 1.
Individual written assignment (50% of the final grade) return via Tabula platform by 22.2.2019
Seminar work in small groups (20.2.2019) (50% of the final grade)
Part 2.
Small group work, pass/fail

Assessment methods and criteria

Part 1 Professional communication in nursing 3 credits
- individual written assignment, evaluation 0-5 (50%)
- seminar work, evaluation 0-5 (50%)
- other exercises, evaluation pass/fail
Part 2 Small group work
-COIL assignment small group work with the Hague students, in the Netherlands and in Finland, evaluation pass/fail

Assessment scale

0-5

Teaching methods

Possible study methods during the course:
- Cooperative learning
- Contact teaching and learning
- Study discussions, small group work
- Online learning
- Joint learning with the Hague students
- Different activities and participatory learning
- Study visits
- Individual and group assignments

Learning materials

Recommended literature:
Berry, Dianne. Health Communication : Theory and Practice. Open University Press 2007. (Finna e-book)
Brown, Brian, Carter, Ronald, Crawford, Paul. Evidence-based Health Communication. 2006. (Finna e-book)
Pagano, Michael P. Health communication for health care professionals : an applied approach. Springer Publishing Company, LLC. 2017. (Finna e-book)
All materials, articles and references given, stated and searched during the course.

Student workload

Contact teaching and learning, small group work, study visits and independent study, 3 ECTS x 27hrs = 81 hours of student's work.

Completion alternatives

None

International connections

Part of the course will be organised during the International week in the Hague University of Applied Sciences; students who are not participating the week, will be connected via Skype.

Further information

Goals :
The student:
- masters the basics of professional communication
- recognises his/her strengths and development challenges in professional communication and interaction situations
- knows how to work in a multidisciplinary team/working environment
- is able to develop communication skills with people of different ages and with different life situations
- knows how to act in typical communication situations and networks related to the health care field
- knows how to manage and behave in challenging communication situations
Content:
the student:
- will learn how to recognise and evaluate one's communication skills and competences
- will learn and understand professional communication and cooperation within the working environment, work-related well-being, professional relationship with colleagues
- will understand the professional interaction in cooperation with individuals and their families
- will understand the importance of staying professional in social media
- will develop multicultural nursing skills
- will learn about the challenges with cooperative situations, different methods of cooperation
- will gain knowledge and understanding to bring up difficult issues

Assessment criteria - fail (0) (Not in use, Look at the Assessment criteria above)

The student does not achieve satisfactory level

Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)

Understands the basic idea of professional communication and cooperation, and knows the basic ideas concerning professional communication.
Finishes the given assignments within the given deadlines with satisfactory results.
Participates in the activities, teaching, small group work.
Shows development in self-reflection and self-evaluation skills.

Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)

Understands the idea of professional communication and cooperation, and is able to communicate professionally.
Recognises the team work skills and the people skills in the working life
Becomes familiar with the professional encounter skills and working in different cooperation relationships
Actively participates in all practices, activities and small group work.
Finishes the given assignments within the given deadlines with good results.
Is able to use self-reflection and self-evaluation skills effectively, and is able to develop cooperation skills.
Evaluates own action and participation realistically.
Respects other team members and their viewpoints.

Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)

Communicates and cooperates professionally.
Masters the team work skills and people skills in the working life.
Is able to give constructive feedback and improve groups' team work.
Is able to describe and reason factors affecting cooperation situations.
Is able to analyse professional cooperation situations, and is able to work in various different situations.
Finishes the given assignments within the given deadlines with excellent results.
Masters self-reflection and self-evaluation skills effectively, and is able to utilise them in the cooperation.
Evaluates own action and participation realistically and critically.
Respects other team members and their viewpoints.