Planning Services and Service-based Business Models (5 cr)
Code: 3H00CU31-3003
General information
- Enrolment period
- 26.11.2018 - 06.01.2019
- Registration for the implementation has ended.
- Timing
- 01.01.2019 - 31.07.2019
- Implementation has ended.
- Credits
- 5 cr
- RDI portion
- 2 cr
- Mode of delivery
- Contact learning
- Unit
- Business Administration
- Campus
- TAMK Main Campus
- Teaching languages
- Finnish
- Degree programmes
- Degree Programme in Business Administration
- Teachers
- Mika Jokinen
- Niina Syrjälä
- Course
- 3H00CU31
Objectives (course unit)
The student knows the types and grouping of service business and the service business models.
He/she can plan services and apply service design.
Content (course unit)
Models of service business
Planning of services
Service process
Service design
Productization
Location and time
Lähipäivät ja AC:t
10.1.2019 klo 17:00 - 17:40 (AC)
24.1.2019 klo 17:00 - 18:00 (AC)
7.2.2019 klo 11:00 - 14:00
8.2.2019 klo 14:15 - 16:00
8.3.2019 klo 8:15 - 14:00
5.4.2019 klo 11:00 - 16:00
Exam schedules
Palvelumuotoilu verkkotentti vko 5
CASE Palvelumuotoilu DL 5.3.2019
Tuotteistamisen verkkotentti vko 12
CASE Tuotteistaminen 2.4.2019
Assessment methods and criteria
Palvelumuotoilu verkkotentti 0-5
CASE Palvelumuotoilu 0-5
Tuotteistamisen verkkotentti 0-5
CASE Tuotteistaminen 0-5
Assessment scale
0-5
Teaching methods
- itsenäinen opiskelu
- tiimioppiminen
- valmennus lähipäivien ja AC tapaamisten yhteydessä
Learning materials
Julkaistaan tabulassa