Customer Service and Quality (4cr)
Code: 5C00BK78-3008
General information
- Enrolment period
- 02.07.2018 - 10.09.2018
- Registration for the implementation has ended.
- Timing
- 01.08.2018 - 31.12.2018
- Implementation has ended.
- Credits
- 4 cr
- Mode of delivery
- Contact learning
- Unit
- Vehicle Engineering
- Campus
- TAMK Main Campus
- Teaching languages
- Finnish
- Degree programmes
- Degree Programme in Vehicle Engineering, students who began in 2014-2018
- Person in charge
- Jarkko Peltonen
- Course
- 5C00BK78
Objectives (course unit)
Students know how to serve different customers in sales situations and especially in sales problems.
Students understand the role of marketing and can use segmentation. Students know what is profitable marketing and can use marketing in management decisions.
Student master the quality program by the automotive industry employers union and can perform accordingly in various jobs in the automotive industry.
Content (course unit)
Basics of customer service, practical training in service situations. Basics of sales and marketing, product liability, and quality systems.
Further information
The course is intende for students majoring in garage engineering