Succesfull Sales Work and Customer Service (5cr)
Code: 3H00CU39-3003
General information
- Enrolment period
- 01.06.2018 - 30.09.2018
- Registration for the implementation has ended.
- Timing
- 25.10.2018 - 31.12.2018
- Implementation has ended.
- Credits
- 5 cr
- Virtual portion
- 4 cr
- Mode of delivery
- Blended learning
- Unit
- Business Operations
- Campus
- TAMK Main Campus
- Teaching languages
- Finnish
Objectives (course unit)
The student deepens his/her knowledge in sales work and interaction with the customer.
Content (course unit)
Sales person's actions at the different phases of the sales process.
Customer service
Development of the sales and customer service person
Prerequisites (course unit)
2. year studies or similar skills and knowledge.