Succesfull Sales Work and Customer Service (5cr)
Code: 3H00CU39-3002
General information
- Enrolment period
- 27.11.2017 - 07.01.2018
- Registration for the implementation has ended.
- Timing
- 09.02.2018 - 31.05.2018
- Implementation has ended.
- Credits
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Business Administration
- Campus
- TAMK Main Campus
- Teaching languages
- Finnish
- Seats
- 0 - 40
- Degree programmes
- Degree Programme in Business Administration
Objectives (course unit)
The student deepens his/her knowledge in sales work and interaction with the customer.
Content (course unit)
Sales person's actions at the different phases of the sales process.
Customer service
Development of the sales and customer service person
Prerequisites (course unit)
2. year studies or similar skills and knowledge.
Location and time
Ilmoitetaan Tabulassa tarkemmin.
Teaching methods
Teoriaopetus lähipäivien yhteydessä
AC webinaarit
Yksilö- ja ryhmätyöt
Simulaatio (draama) harjoituksia
Learning materials
Oivaltava myyntityö: Asiakkaana organisaatio
Tekijät:Hänti Sirpa, Kairisto-Mertanen Liisa, Kock Heidi
Kustantaja:Edita (2016)
Saatavana e-kirjana TAMKin kirjastosta.
Student workload
1op.= 27 tuntia
Opiskelijan ajankäyttö toteutuksessa on 135 tuntia (5x27)