Planning Services and Service (7 cr)
Code: 3H00CD54-3002
General information
- Enrolment period
- 21.09.2015 - 17.01.2016
- Registration for the implementation has ended.
- Timing
- 01.01.2016 - 10.06.2016
- Implementation has ended.
- Credits
- 7 cr
- Local portion
- 1 cr
- Virtual portion
- 6 cr
- Mode of delivery
- Blended learning
- Campus
- TAMK Mänttä-Vilppula
- Teaching languages
- Finnish
- Seats
- 0 - 30
- Degree programmes
- Degree Programme in Business Administration
- Teachers
- Helena Kairamo
- Vesa Vuorinen
- Heli Antila
- Maija Haaramo
- Tomi Leino
- Arja Reinvall
- Course
- 3H00CD54
Objectives (course unit)
The student knows the types ans grouping of service business and the service business models.
He/she can plan services and apply service design.
Content (course unit)
Service business
Models of service business
Planning of services
Service outlines
Service process
Resources
Service design
Productization