CUSTOMER RELATIONSHIP MANAGEMENT (5 cr)
Code: 7H00CB18-3002
General information
- Enrolment period
- 02.07.2015 - 14.09.2015
- Registration for the implementation has ended.
- Timing
- 01.08.2015 - 31.12.2015
- Implementation has ended.
- Credits
- 5 cr
- Local portion
- 3 cr
- Virtual portion
- 2 cr
- RDI portion
- 4 cr
- Mode of delivery
- Blended learning
- Unit
- Emergency Care, Midwifery, Public Health Nursing
- Campus
- TAMK Main Campus
- Teaching languages
- Finnish
- Seats
- 20 - 25
- Degree programmes
- Master's Degree in Development and Management of Health Care and Social Services
Objectives (course unit)
Students
•know the challenges and duties of customer orientation in social welfare and health care
•know the contents and methods of managing customerships
•are able to manage customerships and processes connected to them in cooperative networks and in chancing professional environments
Content (course unit)
•customer orientation in social welfare and health care
•customership processes
•customership management