Study Guide

Objectives

Trade and entrepreneurship studies are a study module organized by The K-Retailers’ Association. These e-learning studies cover retail sector and retailer entrepreneurship in Finland. The course Man-agement of Personnel and Sales is one of three courses in this module, dealing with sales manage-ment and human resource management in a department of retail sector store.

After completing the course the students
- know the occupational health and safety regulations in retail sector
- are able to lead the sales of a department
- are able to lead a customer-oriented, sales-minded team considering the regulations.

Content

What special characteristic does a store have as a workplace?
What are the essential occupational health and safety regulations in retail sector?
How can the human resources management be carried out successfully?

Assessment criteria, satisfactory (1-2)

The student is able to prove some of the command of basic concepts of organizing the work on a de-partment and knows the basic principles of sales and human resource management.

Assessment criteria, good (3-4)

The student is able to prove the command of basic concepts of organizing the work on a department and knows the basic principles of sales and human resource management.

Assessment criteria, excellent (5)

The student is able to prove the command of concepts of organizing the work on a department and understands the basic principles of sales and human resource management.