Organisation Processes and Quality AssuranceLaajuus (5 cr)

Objectives

Objectives: During the course students will learn process management models and become familiar with the main fields of quality management.

After completing the course students
- understand the role of main and support processes
- understand the meaning of quality management and quality assurance in organisational management
- know the basics of the ISO 9001 quality standard
- understand the basics of how to apply EFQM in organisational management

Content

What is the meaning of main and support processes in process-based organisations?
How are processes operated?
What are the objectives of quality management?
What kinds of methods are available in quality management?
What does TQM mean in operation of organisations?