Customer Networks of Social Services and Health CareLaajuus (5 cr)

Objectives

Students
- know the most important customer groups for social services and health care
- get customers for their team enterprise and are in regular contact with them
- network and use their networks in developing the team enterprise
- use it for developing their business
- use various innovation methods for developing the team enterprise
- take advantage of the means of digitalization in constructing customer network and in the activities of the enterprise

Content

- customer contacts
- creating a customer network
- maintaining a customer relationship
- project management
- digitalization in developing activities

Assessment criteria, pass/fail

Evaluation criteria, pass/fail:
In a passed mark, the student:
- is able to apply what they have learned to the situation at hand
- can justify their actions
- participates in teamwork workshops
- participates in the team's activities
- participates in the team proof
- does the agreed tasks
- gives and receives feedback actively and constructively
- can work in collaboration
- takes responsibility for their own activities and their consequences and identify the limits of their own expertise

In a failed mark, the student:
- does not participate in team workshops
- does not participate in the team business
- does not participate in the team proof
- does not perform the assigned tasks
- takes a negative view of receiving feedback
- co-operates minimally
- does not take into account ethical guidelines