Study Guide

Objectives (course unit)

This course deals with quality, effectiveness and productivity, focusing on the management and development of service chains and processes, as well as service procurement and competitive tendering.

After completing the course student
• is able to acquire, apply and use critical information to develop the quality, productivity and effectiveness of service
• is able to manage and develop service chains and processes from the perspective of sustainable development
• will be able to apply the key principles of procurement and tendering legislation

Content (course unit)

• Quality, Productivity, and Effectiveness of Services
• Service Chain and Process Management
• Sustainable Development
• Procurement and Tendering Expertise

Assessment criteria, pass/fail (course unit)

Pass:
Student
• is able tu search for evidence-based information from both national and international sources and evaluate sources critically
• is able to use the acquired knowledge in critical evaluation and development of current practices


Fail
Student
• cannot retrieve evidence-based information from both national and international sources and critically evaluate sources
• cannot use acquired information in the critical evaluation and development of current practices

Assessment scale

0-5