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Master´s Degree Programme in Hospitality Management: Master Degree in Hospitality Management

Code: 15YRESTO

Degree title
Master of Hospitality Management
Credits
90 ects
Duration
1.5 years (90 cr)
Start semester
Autumn 2015

Description

The objective of the master’s degree programme is to educate experts of service business management. By using diverse development methods students deepen their knowledge of different management sectors, such as profitability and responsibility, cooperation, and future anticipation. After graduation they have both theoretical and methodological readiness to work as researchers, planners, developers, implementers and evaluators of service business management.

Customer-oriented development of services will increase strongly in the future. Economic growth is a precondition for development of services but attention must be paid on turnover, profitability, and occupational wellbeing. Service innovations increase economic effectiveness in Finland, produce cost savings, and generate new activity. Our country needs more practical management, research and development of service business. Among others, internationalisation, technological development, and pressure for cost savings affect competence needs in the accommodation and catering field. The pressure for cost savings is a challenge for service business development as the need for user-centred and individual services increases. Success factors are continuing development, inclusion of customers in service development, comprehensive business competence, utilisation of staff’s multidisciplinary and special know-how, readiness for change, and anticipation of the future.

Basic values of the degree programme are wellbeing, aesthetics, networking and hospitality competence whose basis is formed by the ability to identify the principles of customer experience and changes in behaviour. Wellbeing competence includes production of healthy, safe and economic services to promote the wellbeing of customers and work communities. It is essential to know the branch, pay attention to aesthetic viewpoints in service, and understand hospitality as a key value and success factor in the branch.

Show study timings by academic year, semester or period

Code Name Credits (cr) 2015-2016 2016-2017 Autumn 2015 Spring 2016 Autumn 2016 1. / 2015 2. / 2015 3. / 2016 4. / 2016 1. / 2016 2. / 2016
15YRESTO-1000
Advanced Professional Studies

(Choose all )

40
8U00CO30 New Winds of Management 5 5 5 2.5 2.5
8U00CO27 Customers as Service Developers 5 5 5 2.5 2.5
8U00CO28 New Winds of Management 5 5 5 2.5 2.5
8U00CO29 Support of Responsibility 5 5 5 2.5 2.5
8U00CO31 Cooperation 5 5 5 2.5 2.5
8U00CO32 Boost to Future 5 5 5 2.5 2.5
8U00CO33 Eye to Future 5 5 5 2.5 2.5
3Y00CF26 Methods of Development Work 5 5 5 2.5 2.5
15YRESTO-1001
Master´s Thesis

(Choose all )

30
3Y00CF27 Master's Thesis 30 30 30 15 15
15YRESTO-1002
Free-Choice Advanced Professional Studies

(Choose ects: 15 )

15
3Y00CF25 Knowledge Management and Managing Change 5 5 5 2.5 2.5
3Y00CF20 Internationalization of Services 5 5 5 2.5 2.5
5D00CH19 Facility Management 5 5 5 2.5 2.5
4Z00CF39 Information Systems Acquisition Know-how 5 5 5 2.5 2.5
3Y00CF19 Legal Issues of Service Business 5 5 5 2.5 2.5
15YRESTO-1003
Free-Choice Studies

(Choose ects: 5 )

5
Total 90 65 30 35 30 30 17.5 17.5 15 15 15 15

Code Name Credits (cr)
15YRESTO-1000
Advanced Professional Studies

(Choose all )

40
8U00CO30 New Winds of Management 5
8U00CO27 Customers as Service Developers 5
8U00CO28 New Winds of Management 5
8U00CO29 Support of Responsibility 5
8U00CO31 Cooperation 5
8U00CO32 Boost to Future 5
8U00CO33 Eye to Future 5
3Y00CF26 Methods of Development Work 5
15YRESTO-1001
Master´s Thesis

(Choose all )

30
3Y00CF27 Master's Thesis 30
15YRESTO-1002
Free-Choice Advanced Professional Studies

(Choose ects: 15 )

15
3Y00CF25 Knowledge Management and Managing Change 5
3Y00CF20 Internationalization of Services 5
5D00CH19 Facility Management 5
4Z00CF39 Information Systems Acquisition Know-how 5
3Y00CF19 Legal Issues of Service Business 5
15YRESTO-1003
Free-Choice Studies

(Choose ects: 5 )

5

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.

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