Professional English for the Service IndustryLaajuus (5 cr)
Code: 8T00DQ94
Credits
5 op
Objectives
Student:
- is able to communicate about themselves, their education, work experience and tasks as well as use the industry-related special terminology.
- is able to use the English language in both spoken and written forms to carry out work-related tasks in
a multicultural context.
- is able to communicate in a customer-oriented way in various networks, negotiation and counselling situations.
- is able to adapt their communication style according to the communication partner in various
contexts.
- is able to seek and apply professionally essential, industry-related information in a critical and analytical manner.
- is able to follow the development in their field of study and participate in it via various channels (e.g. media, conferences, literature).
Content
WHAT are the students able to communicate about their professional skills, working environment and tasks in the target language?
WHAT will the students need in order to successfully use the target language in a multicultural customer-oriented context?
HOW will the students develop their meta-skills and how will they find information related to their field of study?
Assessment criteria, satisfactory (1-2)
The student understands the main points of the professional material in his / her field and is able to use basic aids to acquire basic information and convey it in an understandable way.
The student expresses himself in a simplified and inaccurate way, but usually in an understandable and professional manner.
The student works and communicates in a limited way, but tries to take into account the interaction situation.
The student pronounces inaccurately but intelligibly.
Assessment criteria, good (3-4)
The student understands the main points and most details of the professional material in his / her field and is able to apply the acquired knowledge.
The student expresses himself / herself clearly, professionally and fairly flawlessly.
The student acts and communicates properly and demonstrates situational awareness in interaction.
The student pronounces quite naturally and clearly.
Assessment criteria, excellent (5)
The student understands both the main points and the details of quite demanding professional material and is able to apply the acquired knowledge.
The student expresses himself effortlessly, accurately and in a variety of ways, using a style appropriate to the situation.
The student acts and communicates effectively, professionally, interactively and almost flawlessly.
The student pronounces naturally, clearly and quite nuancedly.
Enrolment period
28.11.2023 - 12.01.2024
Timing
08.01.2024 - 01.04.2024
Credits
5 op
Virtual portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Online learning
Unit
TAMK Languages and Communication
Campus
TAMK Main Campus
Teaching languages
- Finnish
Seats
20 - 45
Degree programmes
- Degree Programme in Hospitality Management
Teachers
- Riku-Matti Kinnunen
Person in charge
Riku-Matti Kinnunen
Groups
-
23MRESTO
Objectives (course unit)
Student:
- is able to communicate about themselves, their education, work experience and tasks as well as use the industry-related special terminology.
- is able to use the English language in both spoken and written forms to carry out work-related tasks in
a multicultural context.
- is able to communicate in a customer-oriented way in various networks, negotiation and counselling situations.
- is able to adapt their communication style according to the communication partner in various
contexts.
- is able to seek and apply professionally essential, industry-related information in a critical and analytical manner.
- is able to follow the development in their field of study and participate in it via various channels (e.g. media, conferences, literature).
Content (course unit)
WHAT are the students able to communicate about their professional skills, working environment and tasks in the target language?
WHAT will the students need in order to successfully use the target language in a multicultural customer-oriented context?
HOW will the students develop their meta-skills and how will they find information related to their field of study?
Assessment criteria, satisfactory (1-2) (course unit)
The student understands the main points of the professional material in his / her field and is able to use basic aids to acquire basic information and convey it in an understandable way.
The student expresses himself in a simplified and inaccurate way, but usually in an understandable and professional manner.
The student works and communicates in a limited way, but tries to take into account the interaction situation.
The student pronounces inaccurately but intelligibly.
Assessment criteria, good (3-4) (course unit)
The student understands the main points and most details of the professional material in his / her field and is able to apply the acquired knowledge.
The student expresses himself / herself clearly, professionally and fairly flawlessly.
The student acts and communicates properly and demonstrates situational awareness in interaction.
The student pronounces quite naturally and clearly.
Assessment criteria, excellent (5) (course unit)
The student understands both the main points and the details of quite demanding professional material and is able to apply the acquired knowledge.
The student expresses himself effortlessly, accurately and in a variety of ways, using a style appropriate to the situation.
The student acts and communicates effectively, professionally, interactively and almost flawlessly.
The student pronounces naturally, clearly and quite nuancedly.
Assessment scale
0-5
Enrolment period
11.12.2023 - 05.01.2024
Timing
01.01.2024 - 31.05.2024
Credits
5 op
Mode of delivery
Contact teaching
Unit
TAMK Languages and Communication
Campus
TAMK Main Campus
Teaching languages
- Finnish
Seats
20 - 30
Degree programmes
- Degree Programme in Hospitality Management
Teachers
- Anne Kopperoinen
Person in charge
Anne Kopperoinen
Groups
-
23RESTO
Objectives (course unit)
Student:
- is able to communicate about themselves, their education, work experience and tasks as well as use the industry-related special terminology.
- is able to use the English language in both spoken and written forms to carry out work-related tasks in
a multicultural context.
- is able to communicate in a customer-oriented way in various networks, negotiation and counselling situations.
- is able to adapt their communication style according to the communication partner in various
contexts.
- is able to seek and apply professionally essential, industry-related information in a critical and analytical manner.
- is able to follow the development in their field of study and participate in it via various channels (e.g. media, conferences, literature).
Content (course unit)
WHAT are the students able to communicate about their professional skills, working environment and tasks in the target language?
WHAT will the students need in order to successfully use the target language in a multicultural customer-oriented context?
HOW will the students develop their meta-skills and how will they find information related to their field of study?
Assessment criteria, satisfactory (1-2) (course unit)
The student understands the main points of the professional material in his / her field and is able to use basic aids to acquire basic information and convey it in an understandable way.
The student expresses himself in a simplified and inaccurate way, but usually in an understandable and professional manner.
The student works and communicates in a limited way, but tries to take into account the interaction situation.
The student pronounces inaccurately but intelligibly.
Assessment criteria, good (3-4) (course unit)
The student understands the main points and most details of the professional material in his / her field and is able to apply the acquired knowledge.
The student expresses himself / herself clearly, professionally and fairly flawlessly.
The student acts and communicates properly and demonstrates situational awareness in interaction.
The student pronounces quite naturally and clearly.
Assessment criteria, excellent (5) (course unit)
The student understands both the main points and the details of quite demanding professional material and is able to apply the acquired knowledge.
The student expresses himself effortlessly, accurately and in a variety of ways, using a style appropriate to the situation.
The student acts and communicates effectively, professionally, interactively and almost flawlessly.
The student pronounces naturally, clearly and quite nuancedly.
Assessment scale
0-5
Enrolment period
11.12.2023 - 05.01.2024
Timing
01.01.2024 - 31.05.2024
Credits
5 op
Mode of delivery
Contact teaching
Unit
TAMK Languages and Communication
Campus
TAMK Main Campus
Teaching languages
- Finnish
Seats
20 - 30
Degree programmes
- Degree Programme in Hospitality Management
Teachers
- Anne Kopperoinen
Person in charge
Anne Kopperoinen
Groups
-
23RESTO
Objectives (course unit)
Student:
- is able to communicate about themselves, their education, work experience and tasks as well as use the industry-related special terminology.
- is able to use the English language in both spoken and written forms to carry out work-related tasks in
a multicultural context.
- is able to communicate in a customer-oriented way in various networks, negotiation and counselling situations.
- is able to adapt their communication style according to the communication partner in various
contexts.
- is able to seek and apply professionally essential, industry-related information in a critical and analytical manner.
- is able to follow the development in their field of study and participate in it via various channels (e.g. media, conferences, literature).
Content (course unit)
WHAT are the students able to communicate about their professional skills, working environment and tasks in the target language?
WHAT will the students need in order to successfully use the target language in a multicultural customer-oriented context?
HOW will the students develop their meta-skills and how will they find information related to their field of study?
Assessment criteria, satisfactory (1-2) (course unit)
The student understands the main points of the professional material in his / her field and is able to use basic aids to acquire basic information and convey it in an understandable way.
The student expresses himself in a simplified and inaccurate way, but usually in an understandable and professional manner.
The student works and communicates in a limited way, but tries to take into account the interaction situation.
The student pronounces inaccurately but intelligibly.
Assessment criteria, good (3-4) (course unit)
The student understands the main points and most details of the professional material in his / her field and is able to apply the acquired knowledge.
The student expresses himself / herself clearly, professionally and fairly flawlessly.
The student acts and communicates properly and demonstrates situational awareness in interaction.
The student pronounces quite naturally and clearly.
Assessment criteria, excellent (5) (course unit)
The student understands both the main points and the details of quite demanding professional material and is able to apply the acquired knowledge.
The student expresses himself effortlessly, accurately and in a variety of ways, using a style appropriate to the situation.
The student acts and communicates effectively, professionally, interactively and almost flawlessly.
The student pronounces naturally, clearly and quite nuancedly.
Assessment scale
0-5
Enrolment period
01.11.2022 - 15.01.2023
Timing
09.01.2023 - 30.04.2023
Credits
5 op
Virtual portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Online learning
Unit
TAMK Languages and Communication
Campus
TAMK Main Campus
Teaching languages
- Finnish
- English
Seats
15 - 40
Degree programmes
- Degree Programme in Hospitality Management
Teachers
- Riku-Matti Kinnunen
Person in charge
Riku-Matti Kinnunen
Groups
-
22MRESTO
Objectives (course unit)
Student:
- is able to communicate about themselves, their education, work experience and tasks as well as use the industry-related special terminology.
- is able to use the English language in both spoken and written forms to carry out work-related tasks in
a multicultural context.
- is able to communicate in a customer-oriented way in various networks, negotiation and counselling situations.
- is able to adapt their communication style according to the communication partner in various
contexts.
- is able to seek and apply professionally essential, industry-related information in a critical and analytical manner.
- is able to follow the development in their field of study and participate in it via various channels (e.g. media, conferences, literature).
Content (course unit)
WHAT are the students able to communicate about their professional skills, working environment and tasks in the target language?
WHAT will the students need in order to successfully use the target language in a multicultural customer-oriented context?
HOW will the students develop their meta-skills and how will they find information related to their field of study?
Assessment criteria, satisfactory (1-2) (course unit)
The student understands the main points of the professional material in his / her field and is able to use basic aids to acquire basic information and convey it in an understandable way.
The student expresses himself in a simplified and inaccurate way, but usually in an understandable and professional manner.
The student works and communicates in a limited way, but tries to take into account the interaction situation.
The student pronounces inaccurately but intelligibly.
Assessment criteria, good (3-4) (course unit)
The student understands the main points and most details of the professional material in his / her field and is able to apply the acquired knowledge.
The student expresses himself / herself clearly, professionally and fairly flawlessly.
The student acts and communicates properly and demonstrates situational awareness in interaction.
The student pronounces quite naturally and clearly.
Assessment criteria, excellent (5) (course unit)
The student understands both the main points and the details of quite demanding professional material and is able to apply the acquired knowledge.
The student expresses himself effortlessly, accurately and in a variety of ways, using a style appropriate to the situation.
The student acts and communicates effectively, professionally, interactively and almost flawlessly.
The student pronounces naturally, clearly and quite nuancedly.
Assessment scale
0-5
Enrolment period
01.12.2022 - 04.01.2023
Timing
01.01.2023 - 31.05.2023
Credits
5 op
Mode of delivery
Contact teaching
Unit
TAMK Languages and Communication
Campus
TAMK Main Campus
Teaching languages
- Finnish
Seats
5 - 30
Degree programmes
- Degree Programme in Hospitality Management
Teachers
- Anne Kopperoinen
Person in charge
Anne Kopperoinen
Groups
-
22RESTO
Objectives (course unit)
Student:
- is able to communicate about themselves, their education, work experience and tasks as well as use the industry-related special terminology.
- is able to use the English language in both spoken and written forms to carry out work-related tasks in
a multicultural context.
- is able to communicate in a customer-oriented way in various networks, negotiation and counselling situations.
- is able to adapt their communication style according to the communication partner in various
contexts.
- is able to seek and apply professionally essential, industry-related information in a critical and analytical manner.
- is able to follow the development in their field of study and participate in it via various channels (e.g. media, conferences, literature).
Content (course unit)
WHAT are the students able to communicate about their professional skills, working environment and tasks in the target language?
WHAT will the students need in order to successfully use the target language in a multicultural customer-oriented context?
HOW will the students develop their meta-skills and how will they find information related to their field of study?
Assessment criteria, satisfactory (1-2) (course unit)
The student understands the main points of the professional material in his / her field and is able to use basic aids to acquire basic information and convey it in an understandable way.
The student expresses himself in a simplified and inaccurate way, but usually in an understandable and professional manner.
The student works and communicates in a limited way, but tries to take into account the interaction situation.
The student pronounces inaccurately but intelligibly.
Assessment criteria, good (3-4) (course unit)
The student understands the main points and most details of the professional material in his / her field and is able to apply the acquired knowledge.
The student expresses himself / herself clearly, professionally and fairly flawlessly.
The student acts and communicates properly and demonstrates situational awareness in interaction.
The student pronounces quite naturally and clearly.
Assessment criteria, excellent (5) (course unit)
The student understands both the main points and the details of quite demanding professional material and is able to apply the acquired knowledge.
The student expresses himself effortlessly, accurately and in a variety of ways, using a style appropriate to the situation.
The student acts and communicates effectively, professionally, interactively and almost flawlessly.
The student pronounces naturally, clearly and quite nuancedly.
Assessment scale
0-5
Enrolment period
01.12.2022 - 04.01.2023
Timing
01.01.2023 - 31.05.2023
Credits
5 op
Mode of delivery
Contact teaching
Unit
TAMK Languages and Communication
Campus
TAMK Main Campus
Teaching languages
- Finnish
Seats
5 - 30
Degree programmes
- Degree Programme in Hospitality Management
Teachers
- Anne Kopperoinen
Person in charge
Anne Kopperoinen
Groups
-
22RESTO
Objectives (course unit)
Student:
- is able to communicate about themselves, their education, work experience and tasks as well as use the industry-related special terminology.
- is able to use the English language in both spoken and written forms to carry out work-related tasks in
a multicultural context.
- is able to communicate in a customer-oriented way in various networks, negotiation and counselling situations.
- is able to adapt their communication style according to the communication partner in various
contexts.
- is able to seek and apply professionally essential, industry-related information in a critical and analytical manner.
- is able to follow the development in their field of study and participate in it via various channels (e.g. media, conferences, literature).
Content (course unit)
WHAT are the students able to communicate about their professional skills, working environment and tasks in the target language?
WHAT will the students need in order to successfully use the target language in a multicultural customer-oriented context?
HOW will the students develop their meta-skills and how will they find information related to their field of study?
Assessment criteria, satisfactory (1-2) (course unit)
The student understands the main points of the professional material in his / her field and is able to use basic aids to acquire basic information and convey it in an understandable way.
The student expresses himself in a simplified and inaccurate way, but usually in an understandable and professional manner.
The student works and communicates in a limited way, but tries to take into account the interaction situation.
The student pronounces inaccurately but intelligibly.
Assessment criteria, good (3-4) (course unit)
The student understands the main points and most details of the professional material in his / her field and is able to apply the acquired knowledge.
The student expresses himself / herself clearly, professionally and fairly flawlessly.
The student acts and communicates properly and demonstrates situational awareness in interaction.
The student pronounces quite naturally and clearly.
Assessment criteria, excellent (5) (course unit)
The student understands both the main points and the details of quite demanding professional material and is able to apply the acquired knowledge.
The student expresses himself effortlessly, accurately and in a variety of ways, using a style appropriate to the situation.
The student acts and communicates effectively, professionally, interactively and almost flawlessly.
The student pronounces naturally, clearly and quite nuancedly.
Assessment scale
0-5
Enrolment period
24.11.2021 - 09.01.2022
Timing
10.01.2022 - 03.06.2022
Credits
5 op
Virtual portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Online learning
Unit
TAMK Languages and Communication
Campus
TAMK Main Campus
Teaching languages
- Finnish
Seats
15 - 45
Degree programmes
- Degree Programme in Hospitality Management
Teachers
- Riku-Matti Kinnunen
Person in charge
Riku-Matti Kinnunen
Groups
-
21MRESTO
Objectives (course unit)
Student:
- is able to communicate about themselves, their education, work experience and tasks as well as use the industry-related special terminology.
- is able to use the English language in both spoken and written forms to carry out work-related tasks in
a multicultural context.
- is able to communicate in a customer-oriented way in various networks, negotiation and counselling situations.
- is able to adapt their communication style according to the communication partner in various
contexts.
- is able to seek and apply professionally essential, industry-related information in a critical and analytical manner.
- is able to follow the development in their field of study and participate in it via various channels (e.g. media, conferences, literature).
Content (course unit)
WHAT are the students able to communicate about their professional skills, working environment and tasks in the target language?
WHAT will the students need in order to successfully use the target language in a multicultural customer-oriented context?
HOW will the students develop their meta-skills and how will they find information related to their field of study?
Assessment criteria, satisfactory (1-2) (course unit)
The student understands the main points of the professional material in his / her field and is able to use basic aids to acquire basic information and convey it in an understandable way.
The student expresses himself in a simplified and inaccurate way, but usually in an understandable and professional manner.
The student works and communicates in a limited way, but tries to take into account the interaction situation.
The student pronounces inaccurately but intelligibly.
Assessment criteria, good (3-4) (course unit)
The student understands the main points and most details of the professional material in his / her field and is able to apply the acquired knowledge.
The student expresses himself / herself clearly, professionally and fairly flawlessly.
The student acts and communicates properly and demonstrates situational awareness in interaction.
The student pronounces quite naturally and clearly.
Assessment criteria, excellent (5) (course unit)
The student understands both the main points and the details of quite demanding professional material and is able to apply the acquired knowledge.
The student expresses himself effortlessly, accurately and in a variety of ways, using a style appropriate to the situation.
The student acts and communicates effectively, professionally, interactively and almost flawlessly.
The student pronounces naturally, clearly and quite nuancedly.
Assessment scale
0-5
Enrolment period
24.11.2021 - 05.01.2022
Timing
01.01.2022 - 06.05.2022
Credits
5 op
Virtual portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Online learning
Unit
TAMK Languages and Communication
Campus
TAMK Main Campus
Teaching languages
- Finnish
Seats
0 - 30
Degree programmes
- Degree Programme in Hospitality Management
Teachers
- Petri Tuohimäki
Person in charge
Petri Tuohimäki
Groups
-
21MRESTO
Objectives (course unit)
Student:
- is able to communicate about themselves, their education, work experience and tasks as well as use the industry-related special terminology.
- is able to use the English language in both spoken and written forms to carry out work-related tasks in
a multicultural context.
- is able to communicate in a customer-oriented way in various networks, negotiation and counselling situations.
- is able to adapt their communication style according to the communication partner in various
contexts.
- is able to seek and apply professionally essential, industry-related information in a critical and analytical manner.
- is able to follow the development in their field of study and participate in it via various channels (e.g. media, conferences, literature).
Content (course unit)
WHAT are the students able to communicate about their professional skills, working environment and tasks in the target language?
WHAT will the students need in order to successfully use the target language in a multicultural customer-oriented context?
HOW will the students develop their meta-skills and how will they find information related to their field of study?
Assessment criteria, satisfactory (1-2) (course unit)
The student understands the main points of the professional material in his / her field and is able to use basic aids to acquire basic information and convey it in an understandable way.
The student expresses himself in a simplified and inaccurate way, but usually in an understandable and professional manner.
The student works and communicates in a limited way, but tries to take into account the interaction situation.
The student pronounces inaccurately but intelligibly.
Assessment criteria, good (3-4) (course unit)
The student understands the main points and most details of the professional material in his / her field and is able to apply the acquired knowledge.
The student expresses himself / herself clearly, professionally and fairly flawlessly.
The student acts and communicates properly and demonstrates situational awareness in interaction.
The student pronounces quite naturally and clearly.
Assessment criteria, excellent (5) (course unit)
The student understands both the main points and the details of quite demanding professional material and is able to apply the acquired knowledge.
The student expresses himself effortlessly, accurately and in a variety of ways, using a style appropriate to the situation.
The student acts and communicates effectively, professionally, interactively and almost flawlessly.
The student pronounces naturally, clearly and quite nuancedly.
Assessment scale
0-5