Study Guide

Objectives

In this course, you will get the tools to refine services into emotional experiences and meaningful change experiences.

Student:
- participates the specific features, conditions and opportunities for experience and change
- can recognize the strategic competition factor in the life and change economy in different service contexts
- can increase the processing value of the service and service provider
- part of relevance to the service package
- can apply tools for experience design
- can Control the Customer for Change

Content

WHAT does an experience mean as content, business, customer experience and meaning?
WHAT does the migration of the experience and change of change mean as a new kind of competence in service development?
WHY is the adventure economy important to internalize the breeding value of breeding value and creating added value?
HOW can the experience be viewed as a longer-term change and well-being?
HOW can accountability and prosperity be relevant from the point of view of client and business?

Assessment criteria, satisfactory (1-2)

The student identifies and defines the key phenomena and concepts of the experience economy. He knows a variety of procedures for an experience and change.
The student acts as a team member and leads itself. He reviews and evaluates its own perspective and taking responsibility for its own performance.

Assessment criteria, good (3-4)

The student parses relations between the concepts of experience and change economy and to apply them in the practices of the service business. He recognizes the aspects of the experience experience as a value-added factor.
The student is able to choose from different options for the most appropriate procedural selection. He is able to draw up plans or give some durable suggestions to improve your experience or change experience.
The student works responsibly as a professional and supports other learning. He is able to evaluately evaluate his own activities.

Assessment criteria, excellent (5)

The student is able to explain extensive or strategic entities in the experience and change economy and to present solutions in a professional context.
The student recognizes the strategic and business-friendly competitive advantage of the experience. He applies an experience of experience in serving sustainable choices in an appropriate manner.
The student is able to look for and evaluate different sustainable approaches and business management models, as well as planning and developing experience services.
The student is able to combine different solutions creatively or create new.
The student is able to cooperate responsibly, flexibly and constructively developing one's own team and stakeholder interaction.