Dynamics 365 CRM Fundamentals MB-910 (2 cr)
Code: C-10065-TX00FV92-3001
General information
- Enrolment period
- 13.09.2024 - 31.12.2025
- Registration for the implementation has begun.
- Timing
- 13.09.2024 - 31.12.2026
- Implementation is running.
- Credits
- 2 cr
- Institution
- Metropolia University of Applied Sciences, Karaportti 2
- Teaching languages
- English
- Seats
- 0 - 5000
- Course
- C-10065-TX00FV92
Objectives (course unit)
Student can: - Describe Dynamics 365 Customer Insights - Describe Dynamics 365 Sales - Describe Dynamics 365 Customer Service - Describe Dynamics 365 Field Service - Explore the core capabilities of customer engagement apps in Dynamics 365
Content (course unit)
1. Introduction to Microsoft Dynamics 365 (CRM) 2. D365 Customer engagement Apps 3. Dynamics 365 Customer Insights 4. Dynamics 365 Sales 5. Dynamics 365 Customer Service 6. Dynamics 365 Field Service 7. Final test
Location and time
Viope study platform
Assessment methods and criteria
Pass/Fail After all the tasks (quizzes, final exam and learning diary) has been completed.
Assessment scale
Hyväksytty/Hylätty
Teaching methods
The course is 100% online and can be completed independently at your own pace
Learning materials
On Viope study platform
Student workload
Depends on the student's starting level