Multifuntionality in customer and service guidance (2cr)
Code: C-02504-SZ00BS67-3005
General information
- Enrolment period
- 26.08.2024 - 01.12.2024
- Registration for the implementation has ended.
- Timing
- 26.08.2024 - 31.12.2024
- Implementation has ended.
- Credits
- 2 cr
- Institution
- JAMK University of Applied Sciences, Non stop verkossa
- Teaching languages
- Finnish
- Seats
- 0 - 150
- Course
- C-02504-SZ00BS67
Objectives (course unit)
After completing this course, you will be able to - identify the starting points and methods of multifunctional development, the basic principles of service path thinking and service design, and know how to utilize them in customer and service guidance development work
Content (course unit)
The course consists of the following topics I Multifunction II Customer Service Path You can become familiar with the topics on your own and test your skills with small tests and assignments for immediate feedback.
Prerequisites (course unit)
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Location and time
Non stop online
Exam schedules
Non stop Exercises can be repeated as many times as you want. There are three attempts to complete the exam.
Assessment scale
Pass/Fail
Teaching methods
Online teaching
Learning materials
Hujala, A. & Taskinen,H. (toim.) 2020. Uudistuva sosiaali- ja terveysala. Tampere University Press. Haettu 18.11.2021 osoitteesta https://library.oapen.org/bitstream/handle/20.500.12657/43077/Hujala_Taskinen_Uudistuva_sosiaali_ja_terveysala_2020.pdf?sequence=1&isAllowed=y Laurila, M. (2020) MONITOIMIJUUS SOSIAALI- JA TERVEYDENHUOLLON PALVELUJÄRJESTELMÄN KEHITTÄMISESSÄ Työkirja korkeakouluopetukseen ja täydennyskoulutukseen, (2020). Muotoilukeskus Muova.Haettu 18.11.2021 osoitteesta https://urn.fi/URN:ISBN:978-852-5784-41-1 Maijala, V. & Koivisto, J.-M. (2020). Hyvät käytännöt asiakaslähtöisten ja monitoimijaisten palvelujen kehittämisessä. HAMK Unlimited Journal 21.1.2020. http://urn.fi/URN:NBN:fi-fe202001212781 Palvelumuotoilun perusteet. e-Oppiminen, viitattu 2.12.2021. Palvelumuotoilun perusteet - Overview (eoppiva.fi) Videos: Sirviö Timo 2020. Mitä palvelumuotoilu on? SotePeda 24/7 hanke. SOTE - Mitä palvelumuotoilu on on Vimeo Sirviö Timo 2020. Palvelumuotoilun käsitteet. SotePeda 24/7 hanke. sote_peda_247_pamu_kasitteet on Vimeo
Student workload
Independent study, familiarization with the material, implementation of assignments and online exam 54h
Content scheduling
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Completion alternatives
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Practical training and working life cooperation
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International connections
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Further information
The automation of the Moodle learning environment evaluates the assignments and the final exam. The number of open UAS and CampusOnline places was not limited.