Supporting Customer Inclusion (2 cr)

Objectives (course unit)

The student will be able to recognize clients / families/ communities as experts in their own life and as active agents within the service process. They will be able to identify the clients' resources. They will understand clients' needs within social and health services overall and can support them and their relatives in an empowering way. The students will recognize the importance of culture within supervising and counseling clients and within social empowerment.

Content (course unit)

The individual, family and community as clients, inclusion of the individual, family and community and the general methods of supporting inclusion, the significance and meanings of clients' experience, the significance of clients' life histories, habits and life situation in care, the impacts of health, illness and social problems on clients' life situations, resource based service provision, significance of cultural background when dealing and interacting with clients.

Prerequisites (course unit)

No prerequisites required

Location and time

The course is completed independently online from January 1, 2025, to December 31, 2025

Exam schedules

The course does not include an exam. The course is assessed through assignments.

Assessment scale

Hylätty/Hyväksytty

Teaching methods

The course includes online lectures, materials, and assignments in the Reppu online environment. The course is in Finnish.

Learning materials

The course literature and materials can be found in Reppu

Student workload

The course is 54 hours in duration, equivalent to 2 ECTS credits

Practical training and working life cooperation

The course includes an interview assignment, which can optionally be conducted in the workplace or during an internship.

Further information

Kurssiavain reppuun: dewj9j