Study Guide

Objectives (course unit)

Finnish native speakers take a service design course instead of language studies, where they get to know the key steps and methods of the service design process. With the course, they learn to apply service design methods and thinking in their own development projects. Through service design, participants get the opportunity to network with companies from Pirkanmaa and learn how to engage customers and stakeholders in development activities. After attending the course, students know how to use the tools of service design in the development of their own future work/organization (service path, customer profile, prototyping, testing, customer understanding) and know how to define a problem around which a process that utilizes service design and involves the organization can be utilized. They understand and know how to apply the philosophy, terminology and process of service design (service design, design thinking, business development) and understand the basics of facilitation, ideation and data analysis.
The largest of the exercises in the course is small group work, which is carried out in groups of 42 to 5 people. The groups are already divided in the first meeting, and after that the group decides the theme of its own work, the schedule and possibly the tools as well. The plan is approved by the teachers. The work of service design has traditionally helped many of our students to find employment in Pirkanmaa companies and thus acts as an effective networking and job search tool.

Assessment scale

0-5