Study Guide

Objectives (course unit)

Operations Management (OM) is a discipline that applies to restaurants, cafe as well as to factories like Ford and Whirlpool. The techniques of OM apply throughout the world to virtualyy all productive enterprise. It doesn't matter if the application is in an office, a hospital, a restaurant, a department store, or a factory- the production of goods and services requires operations management. The course covers the basic aspects of OM including operations in services and production.

After completing the course, students will be able to:
- Manage the operations and processes in services and production

- Calculate the productivity and labour-productivity

- know how to design a service and product in order to minimize the inventory cost and design an optimal Supply Chain (Sustainable design )

- Know the forecasting methods

- Know the techniques of Material Requirement Planning

Content (course unit)

Operations and Productivity

- Forecasting

- Design of goods and services

- Aggregate Planning and MRP

- JIT, SCORE Model and Lean Operations

Prerequisites (course unit)

-

Further information (course unit)

There will be two implementations of the course, one in the autumn semester and another in the spring.

Assessment criteria, satisfactory (1-2) (course unit)

The student is able to recognise and analyse the organisation's processes and understand the basic principles of how they work together. The student understands the basic methodology of how to improve the processes' efficiency and their added value to both internal and external stakeholders. The student understands the importance of various, relevant stakeholders and the way how the information they each represent needs to be connected in order for the entire organisation to operate soundly. The student has a limited ability to plan and steer the organisation's processes.

Assessment criteria, good (3-4) (course unit)

The student is able to map the entire organisation's processes and the way they connect and interact with each other, as both internal and external stakeholders. The student knows several relevant tools which he/she can independently apply in various operations management situations. The student knows how and from where to acquire the necessary systemic information in order to analyse, improve and manage the organisation's processes. The student is capable of adapting to changed requirements depending on which of the life-cycle stages the concerned processes are currently in. The student also understands how the processes are linked to the management supporting ERP-systems.

Assessment criteria, excellent (5) (course unit)

The student is able to plan, erect and manage any of the organisation's processes and to apply relevant tools where necessary. The student also knows how to manage the entity of organisation's processes and operations effectively. The student can question any of organisation's operation and focus his/hers attention on relevant attributes in order to improve their overall performance. The student also understands the meaning of channel separation and can apply this both when summoning information and capitalising on the collected information on practical level. The student can also benchmark an organisation and its processes, detecting pertinent bottlenecks or improvement areas. The student possesses also basic managerial strategic knowledge regarding execution of operations and processes.

Location and time

Blended learning approach, Sessions will be held on campus according to the schedule in Pakki. Meetings that are online will be announced in the class.

Exam schedules

Details given in the first class meeting

Assessment methods and criteria

According to TAMK evaluation criterias (0,1-5)
- Knowing
- Doing
- Being

Assessment scale

0-5

Teaching methods

- Lectures
- Flipped classroom sessions
- Inquiry-based learning
- Collaborative learning
- Independent study and research

Learning materials

- Presentation material
- Assigned books (Operations Management, Slack, Chambers et al, multiple versions)
- Articles and case studies
- Video

Student workload

According to TAMK schedule, ECT credits and Moodle timing instructions.
Students are expected to:
- Attend zoom sessions
- Participate in group discussions and activities
- Complete the final report and exam
- Study materials given to them on their own time

Content scheduling

Details given in the first lesson

Completion alternatives

N/A

Practical training and working life cooperation

Project work / project case study

International connections

Cases and discussion, global operational business environment

Further information

N/A

Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)

Student participation has been on adequate level based on course schedule

Student has the basic understanding on Operations management in general

Student has demonstrated basic skills by submitting required tasks and asignments during the course

Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)

Student's participation has been active during contact lessons and online between lessons.

Student understands operative roles, tasks and challenges

Student can apply the knowledge in verbal conversations and written deliverables

Student is capable of applying all the acquired knowledge in to relevant, working life situations

Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)

Student has actively partipated and contributed to course implementation

Student has professional level of knowledge and wide understanding of operational model of different organisations

Student has demonstrated high skill level in operational management and created value and shared information to other partipants

Student is exceptionally capable of applying all the acquired knowledge in to relevant, working life situations