Quality and Process Management (5cr)

Objectives (course unit)

The student

- masters the key quality management systems and their application in practice
- as an expert, is able to manage and develop the quality and processes of services

Content (course unit)

- basics and methods of quality and process management in health care and social services
- the basics of lean thinking
- quality management systems
- process description
- measurement of process performance and continuous improvement
- quality management as part of developing professional practice in a work unit

Assessment criteria, satisfactory (1-2) (course unit)

Student
- is able to search for information related to the topic and use national and international sources
- is able to apply the information gathered at a descriptive level in reviewing current practices and practices;

Assessment criteria, good (3-4) (course unit)

The student
- is able to seek evidence-based knowledge from both national and international sources, and is able evaluate the sources critically
- is able to use the acquired knowledge in critical evaluation and development of current practices

Assessment criteria, excellent (5) (course unit)

The student
- is able to retrieve evidence-based information from a variety of national and international information sources, critically evaluate studies and synthesize the information gathered
- is able to evaluate current practices critically and is able to create new evidence-based practices

Location and time

16.1.- 5.5.2023

Lähipäivät TAMKlla:
pe 20.1.2023 klo 8.30-15.30, tila H2-23
to 16.3.2023 klo 12.30-15.30, tila H2-23
pe 17.3.2023 klo 8.30-11.30, tila H2-23
ke 22.3.2023 klo 8.30-15.30, päivä tarkentuu lähempänä ajankohtaa.
pe 14.4.2023 klo 8.30-11.30, tila H2-23

Exam schedules

Osaamisen varmistaminen yksilö - ja tiimitehtävien kautta. Erillistä tenttiä ei järjestetä. Uusintamahdollisuus hylätyssä osassa. Arvosanan korottaminen tarkoittaa kaikkien opintojaksojen tehtävien korottamista.

Assessment methods and criteria

Yksilö- , pari- ja tiimitehtävät.

Assessment scale

0-5

Teaching methods

Lähi- ja etäopetus / osallistavat luennot, kirjallisuus, yhteistoiminnallinen oppiminen, itsenäinen työskentely, yksilö- ja tiimitehtävät, vertaisarvioinnit sekä verkkotehtävä.

Learning materials

Opintokokonaisuuden aikana Moodlessa jaetut materiaalit ja suositeltava kirjallisuus

Student workload

5 op = 135h
Etä- ja lähiopetusta 20 h
Tehtäviä ja itsenäistä työskentelyä 115 h

Content scheduling

Ilmoitetaan Moodlessa

Practical training and working life cooperation

Oppimistehtävät voi tehdä oman työpaikan tai muun yksikön tarpeesta.

Assessment criteria - fail (0) (Not in use, Look at the Assessment criteria above)

Opiskelija
- ei kykene hakemaan tietoa aihealueeseen liittyen ja käyttämään kansallisia ja kansainvälisiä lähteitä
- ei kykene soveltamaan kuvailevalla tasolla keräämäänsä tietoa nykyisten käytäntöjen ja toimintatapojen tarkastelussa
- ei osallistu opintojaksolle

Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)

The student
- is able to search for information related to the topic and use national and international sources
- is able to apply the information gathered at a descriptive level in reviewing current practices and practices

Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)

The student
- is able to seek evidence-based knowledge from both national and international sources, and is able evaluate the sources critically
- is able to use the acquired knowledge in critical evaluation and development of current practices

Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)

The student
- is able to retrieve evidence-based information from a variety of national and international information sources, critically evaluate studies and synthesize the information gathered
- is able to evaluate current practices critically and is able to create new evidence-based practices