Study Guide

Objectives (course unit)

Student
- the student is able to apply the basics and opportunities of service counseling, client work practices in the social and health care service system
- the student is able to evaluate the needs of services and support in a comprehensive way together with the client
- the student is able to design and manage customer processes with different service providers and make an overall assessment of the customer process and its impact
- the student is familiar with theoretical and practice-oriented research and new networking practices related to operator collaboration, multidisciplinarity and multidisciplinarity;
- the student is able to work as a social expert in various multidisciplinary teams and networks

Content (course unit)

- values and basis of case management and service coordination
- customer-oriented approach and mentorin/counselling in case management
- service design - prosess
- how to develop case management
- worker and administration angle in case management: self-improvement

Assessment criteria, satisfactory (1-2) (course unit)

Student:
- knows the areas of service co-ordination and the importance of control
- recognizes the process-oriented nature of service control

Assessment criteria, good (3-4) (course unit)

Student:
- can apply client work practices in the social and health service system
- assess, together with the customer, the need for services and support

Assessment criteria, excellent (5) (course unit)

Student:
- innovate and develop new services through customer-driven multi-professional networks
- utilize digital control in service control

Assessment scale

0-5