Servicescape Design (5 cr)
Code: 8T00DQ64-3008
General information
Enrolment period
07.06.2022 - 15.08.2022
Timing
25.08.2022 - 14.10.2022
Credits
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
Hospitality Management
Campus
TAMK Main Campus
Teaching languages
- Finnish
Seats
5 - 50
Degree programmes
- Degree Programme in Hospitality Management
Teachers
- Tuija Ylä-Viteli
Person in charge
Tuija Ylä-Viteli
Groups
-
21MRESTO
Objectives (course unit)
Students are able
- to recognise the different phases of a construction project and can understand multisensory service scape design as a whole
- work in a co-operation with multidisciplinary design group
- to pay attention to results that are gaining well-being at work and also improving business
Content (course unit)
WHAT functional space planning means?
WHY service scape design that supports customer experience is important?
HOW I improve interaction in a multidisciplinary design workgroup?
Further information (course unit)
This module has more implementations, which are informed to students before the beginning of this course. Only one implementation is available to exchange students of DP in Hospitality Management, which is clearly marked.
Assessment criteria, satisfactory (1-2) (course unit)
Student can recognise and define field related phenomena and service scape design.
Student is able to work in a multidisciplinary design group under supervision.
Student considers and assesses things from his/hers choices.
Assessment criteria, good (3-4) (course unit)
Student structures service scape design in a professional context and is able to choose the most suitable option from different alternatives for multisensory service scape design and reason it.
Student can solve problems that concerns interaction in a multidisciplinary design workgroup.
Student can cooperate responsibly and follows the important courses of action in the service-field.
Assessment criteria, excellent (5) (course unit)
Student understands service space design and relates it to the professional context. Student knows how to search different solutions for a multisensory service scape design.
Student is able to try new operational models for improving interaction in a multidisciplinary design group.
Student works responsibly and in a commited manner considering the community and service field requirements and needs.
Assessment criteria, pass/fail (course unit)
Student can not recognise the concept of service scape design and is not able to attend and work in a multidisciplinary design work group.
Assessment scale
0-5