New Value-based Services (10 cr)
Code: 8T00DQ70-3003
General information
- Enrolment period
- 18.12.2020 - 15.01.2021
- Registration for the implementation has ended.
- Timing
- 02.02.2021 - 21.03.2021
- Implementation has ended.
- Credits
- 10 cr
- RDI portion
- 9 cr
- Mode of delivery
- Contact learning
- Campus
- TAMK Main Campus
- Teaching languages
- Finnish
- Seats
- 0 - 20
- Degree programmes
- Degree Programme in Hospitality Management
- Teachers
- Jaana Sahlsten
- Taija Karhe
- Course
- 8T00DQ70
Objectives (course unit)
Students are able
- identify service design process and know how to adapt user-centered methods in a service development
- recognize users values and new service needs based by them
- design different alternatives for development of the multisensory service with a help of a prototype
- know how to lead their own service design process
Content (course unit)
WHAT is customers share in a service development?
WHY is customer experience important?
HOW I lead service development?
Assessment criteria, satisfactory (1-2) (course unit)
Student can recognise the concept of service design and is able to describe user-centered service. Student knows different service design methods and uses them under supervision. Student can work in a service design process with a support by the team. Student considers and assesses things from his/hers choices.
Assessment criteria, good (3-4) (course unit)
Student structures relation between field-related phenomena and service design concept. Student can design economic and high-quality services by including service users in the development process. Student can lead his/her own service design process under supervision. Student can cooperate responsibly and follows the important courses of action in the service-field.
Assessment criteria, excellent (5) (course unit)
Student undertands service design concept and relates it to the professional context. Student can design and analyses economic and high-quality services by including service users in the development process. Student is able to lead his/her own service design process. Student works responsibly and in a commited manner considering the community and service field requirement and needs.
Assessment criteria, pass/fail (course unit)
Student does not recognise the concept of service design and is not able to use service design methods.
Location and time
Opiskelu tapahtuu Zoomin kautta (linkki löytyy Moodlesta lähempänä opintojakson alkua).
2.2.2020. klo. 8.30-16
16.3.2020. klo. 8.30-12.00
Assessment scale
0-5
Learning materials
Oppimateriaali ilmoitetaan opintojakson alkaessa
Student workload
1 op on 27 op opiskelijan työtä
Completion alternatives
AHOT -mahdollisuus