Customer Journey and Marketing Analysis (3cr)
Code: 3B00CX07-3003
General information
- Enrolment period
- 09.12.2019 - 14.04.2020
- Registration for the implementation has ended.
- Timing
- 14.04.2020 - 05.05.2020
- Implementation has ended.
- Credits
- 3 cr
- Mode of delivery
- Contact learning
- Unit
- International Business
- Campus
- TAMK Main Campus
- Teaching languages
- English
- Degree programmes
- Bachelor's Degree Programme in International Business
Objectives (course unit)
This course is an independent continuation to the course Marketing in the Digital World. Contemporary digital marketing analytics tools are introduced in order to give the students basic skills in measuring the effectiveness of marketing actions. The students will also learn how to efficiently use information about customer needs and use experiences to develop customer relationships. It investigates the concepts of customer journey and value creation in the context of developing integrated marketing and enhancing customer experience.
After completing this course the students will be able to
• describe and use the concept of customer journey in analyzing
customer experience
• use some of the digital marketing analytics tools
• use the information to develop customer relationships and
marketing effectiveness
Content (course unit)
What is customer journey and how is it exploited in marketing planning?
What are the contents and meaning of value creation and customer experience in the context of customer relationships?
What kind of marketing analytics tools are available to measure and analyze marketing effectiveness?
Prerequisites (course unit)
Marketing in a Digital World, Introduction to Marketing 1 and 2 or equivalent
Assessment scale
0-5
Further information
-