Customer Management in Forest Based Industry (3 cr)
Code: 5P00CW77-3003
General information
- Enrolment period
- 25.11.2019 - 19.01.2020
- Registration for the implementation has ended.
- Timing
- 03.02.2020 - 01.05.2020
- Implementation has ended.
- Credits
- 3 cr
- Local portion
- 3 cr
- Mode of delivery
- Contact learning
- Unit
- Bioproduct Engineering
- Campus
- TAMK Main Campus
- Teaching languages
- Finnish
- Degree programmes
- Degree Programme in Bioproduct and Process Engineering, students who began in 2014-2018
Objectives (course unit)
The student knows
- the demand and offer of paper and paperboard products and other bioproducts like pulp in Europe and global
- the indicators effecting in demand of paper and paperboard products and other bioproducts
- the global trade channels of pulp, paper and paperboard
- the main documents of foreign trade
- the main risks of foreign trade
- the Incoterms clauses of terms of delivery
- the content of Business to Business marketing
- the content, targets and benefits of customer relationship marketing
- the marketing mix of paper business
- the role of green marketing in paper business
Content (course unit)
Aims and contents of B-to-B marketing
- Marketing strategies of paper industry
- Managing customer relationships and committing customers to a company
- International paper trade: risks, terms of payment, Incoterms, customs and currencies.
- Global Bioproduct industry: recycled fiber resources, pulp and paper production capacity in each continent
- Paper and paperboard demand predictions and indicators
Assessment scale
0-5