Client Service and Guidance in Biomedical Laboratory Science (3 cr)

Objectives (course unit)

- recognize their personal way of interaction and strengths as well as development challenges in interaction situations
- know principles of good client service
- act constructively, in a target-oriented manner and suitably in professional interaction situations and work communities
- recognize education and guidance needs of clients, patients and multiprofessional work groups
- can plan, implement and evaluate education and guidance situations needed in clinical laboratory work
- can produce guidance material
- can consider client orientation and support clients’ own activity
- recognize information issues of their own professional field
- are aware of the meaning of professional growth and expertise development

Content (course unit)

Interaction styles and ways, non-verbal communication
Professional communication, acting in work community
Good client service
Meeting diverse clients of various ages
Communication in challenging interaction situations
Learning, different theories of learning, learning styles
Guidance of clients, students and health care professionals
Guidance and patient instruction material
Planning, implementation and evaluation of education events
Giving and receiving of feedback and evaluation
Professional development

Assessment scale

0-5

Further information

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