The Development of Activities through Service Design (5 cr)

Objectives (course unit)

Student
- knows key phases and methods of service design process
- can critically put them into practice in his own development project
- can commit customers and interest groups to development activities

Content (course unit)

Methods of service- and user-centered design
Customer and interest group engagement

Assessment criteria, satisfactory (1-2) (course unit)

The student will identify some of the key steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has completed some of the assignments.

Assessment criteria, good (3-4) (course unit)

The student recognizes the key steps and methods of the service design process. He has been able to compare and justify the service design methods he has chosen for his development project. He has been able to engage clients and stakeholders in development activities. The student has completed the given assignments.

Assessment criteria, excellent (5) (course unit)

The student understands comprehensively the key steps and methods of the service design process. He has been able to analyze the benefits of the methods and based his selection of service design methods on his own development project. He has been able to engage clients and stakeholders in development activities and has been successful in bringing his development project to the customer. Throughout the project, he has been able to work with the various partners in a responsible, flexible and constructive manner. The student has completed all the assignments in a commendable manner.

Assessment criteria, pass/fail (course unit)

The student does not recognize the essential steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has not completed the given assignments.

Location and time

Aloitus 23.3.klo 10-11.30
Kontaktikerrat 21.4. ja 5.5. klo 8.30-15.30

Exam schedules

- tehtävät ja projektit

Evaluation methods and criteria

- hyväksytyt harjoitustehtävät, tarkemmat perusteet löytyvät verkkokurssilta

Assessment scale

Pass/Fail

Learning materials

Löytyy verkkototeutukselta Tabula

Student workload

- 135 h, vaatii sitoutumista projektin totetuttamiseen, kolme lähikertaa ja lisäksi toimeksiannon vaatima läsnäolo

Content scheduling

kts. Tabula

Completion alternatives

- sovitaan henkilökohtaiseti tarpeen mukaan

Practical training and working life cooperation

- harjoitustyö tehdään joko omaan organisaatioon tai ulkopuoliselle toimeksiantajalle

International connections

- vieraskielinen lähdemateriaali

Further information

Pakollinen läsnäolo lähikerroilla ja toimeksiantajan projektiin sitoutuminen ja sen läpi vieminen.
Aloitus 23.3.klo 10-11.30
Kontaktikerrat 21.4. ja 5.5. klo 8.30-15.30

Assessment criteria - pass/fail (Not in use, Look at the Assessment criteria above)

Opintojakso on hyväksytty, kun opiskelija on tehnyt hyväksyttävästi kaikki toteutuksen harjoitustehtävät ja osoittanut tuntevansa palvelumuotoiluprosessin keskeiset vaiheet ja menetelmät. Harjoitustehtävissään ja kehittämisprojektissa hän on osannut soveltaa palvelumuotoilun menetelmiä ja ajattelua sekä sitouttanut asiakkaat ja sidosryhmät mukaan kehitystoimintaan.