Consultation Projects (10cr)

Objectives (course unit)

This course goes through the different steps of product or service design process in practice. It gives a good understanding of how the idea is developed into a ready product or service. The course approach is practical: teams of 3-4 students pick up project from real commissioner or start project of their own.


After completing the course, students will be able to:

Apply the concepts and theories of product and service design into practice
Carry out consultation projects in product and service design area
Accomplish the project, analyze and report the results to customer
Plan and implement a project independently and as member of a team.

Content (course unit)

How to implement product design project in practice?
How to implement service design project in practice?
How to manage the customer interface in consultation projects?

Prerequisites (course unit)

Innovations and Business Management course

Assessment methods and criteria

Evaluation is based on the work in small teams, project results and participation into service design workshops

Assessment scale

0-5

Teaching methods

Active participation into consultation project for a selected commissioner in small teams.
Active participation into service design workshops.

Learning materials

"Lean service creation" by Risto Sarvas, Hanno Nevanlinna, Juha Pesonen by Futurice

Student workload

10 credits x 27 hours = 270
Most of the work is done outside lectures in small teams

Content scheduling

-

Completion alternatives

None

Practical training and working life cooperation

Working actively for the commissioner

Further information

-

Assessment criteria - fail (0) (Not in use, Look at the Assessment criteria above)

Student is not able to work in a small team. Student is not able to deliver project results.
Student doesnt understand the principles of service design. Student is not able to participate service design workshops.

Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)

Student is able to contribute fairly for the work in small team.
Student is able to deliver fair results for the project.
Student understands the service design principles but is not able to apply them in practice.

Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)

Student is able to contribute well for the work in small team.
Student is able to deliver good results for the project.
Student understands the service design principles but is able to apply them in practice.
Student is able to create new ideas, products and services.

Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)

Student is able to contribute excellently for the work in small team.
Student is able to deliver excellent results for the project.
Student understands the service design principles well but is able to apply them smoothly in practice.
Student is able to create new ideas, products and services and can interpret and analyse their feasibility.