Operations Management (4cr)

Objectives (course unit)

Operations Management (OM) is a discipline that applies to restaurants, cafe as well as to factories like Ford and Whirlpool. The techniques of OM apply throughout the world to virtualyy all productive enterprise. It doesn't matter if the application is in an office, a hospital, a restaurant, a department store, or a factory- the production of goods and services requires operations management. The course covers the basic aspects of OM including operations in services and production.

After completing the course, students will be able to:
- Manage the operations and processes in services and production

- Calculate the productivity and labour-productivity

- know how to design a service and product in order to minimize the inventory cost and design an optimal Supply Chain (Sustainable design )

- Know the forecasting methods

- Know the techniques of Material Requirement Planning

Content (course unit)

Operations and Productivity

- Forecasting

- Design of goods and services

- Aggregate Planning and MRP

- JIT, SCORE Model and Lean Operations

Prerequisites (course unit)

-

Location and time

accoording to study schedule see Peppi/Pakki for details (Lukkari)

Exam schedules

See TAMK exam dates

Assessment methods and criteria

According to TAMK evaluation criterias (0,1-5)
- Knowing
- Doing
- Being
see also the learning objcts from course description

Assessment scale

0-5

Teaching methods

Classroom learning,
Case learning,
Processive learning, interactive discussions
Independent stydy
Group studies

Learning materials

Course material in Tabula and relevant / articles / magazines / literature / media / interviews / web , more to be described in Tabula
Book: Operations Management, Slack, Chambers et al, (2010)

Student workload

According to TAMK schedule, ECT credits and Tabula timing instructions.
Contact lessons, independent study and group assignments

Content scheduling

details to be reviewed in 1st lesson (tbd in Tabula)

Completion alternatives

No alternative simplementations

Practical training and working life cooperation

Project work / project case study

International connections

Cases and discussion, global operational business environment

Further information

N.A

Assessment criteria - fail (0) (Not in use, Look at the Assessment criteria above)

0 - Student has not participated adequately, the minimum required amount on face-to-face classes / written report fails to comply with present requirements / written report is quantitatively and qualitatively insufficient, nor does it meet the course learning objectives , failed lecture eam minimum pass rate, (Obs! any of these issues alone will lead to failed note = 0)

Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)

1-2
Student participation has been on adequate level based on course schedule
Student has the basic understanding on Operations management in general
Student has demonstrated basic skills by submitting required tasks and asignments during the course

Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)

3-4 In addition:
Student's participation has been active during contact lessons and online between lessons.
Student understand in good level operative roles, tasks and challenges
Student can apply the knowledge in verbal conversations and written deliverables
Student is capable of applying all the acquired knowledge in to relevant, working life situations

Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)

5
Student has actively partipated and contributed to course implementation
Student has professional level of knowledge and wide understanding of operational model of different organisations
Student has demonstrated high skill level in operational management and created value and shared information to other partipants
Student is exceptionally capable of applying all the acquired knowledge in to relevant, working life situations