Operations Management (4cr)

Objectives (course unit)

Operations Management (OM) is a discipline that applies to restaurants, cafe as well as to factories like Ford and Whirlpool. The techniques of OM apply throughout the world to virtualyy all productive enterprise. It doesn't matter if the application is in an office, a hospital, a restaurant, a department store, or a factory- the production of goods and services requires operations management. The course covers the basic aspects of OM including operations in services and production.

After completing the course, students will be able to:
- Manage the operations and processes in services and production

- Calculate the productivity and labour-productivity

- know how to design a service and product in order to minimize the inventory cost and design an optimal Supply Chain (Sustainable design )

- Know the forecasting methods

- Know the techniques of Material Requirement Planning

Content (course unit)

Operations and Productivity

- Forecasting

- Design of goods and services

- Aggregate Planning and MRP

- JIT, SCORE Model and Lean Operations

Prerequisites (course unit)

-

Location and time

Conjoint face-to-face processing between participants takes place in class room according to syllabus. Peer-groups decide to themselves the place and time for the peer-group processing, during those weeks which has been agreed to. It is also possible for teacher and students to construct timetable during the course, if need occurs.

Exam schedules

An exam will be organised only upon joint agreement between responsible teacher and course attendants. Baseline is that there is no exam on this course.

Assessment methods and criteria

During the course each peer group will produce a portfolio that will be graded 0-5. In this document will be detailled described the various steps and group's proceedings according the objectives of course. Bloom's taxonomy will be used as grading frameline.

Assessment scale

0-5

Teaching methods

Processive learning, interactive discussions, rehearsals (written & oral). Can include also other type of activities

Learning materials

Teacher will define material to be used in the beginning of the course. During the entire course e-material will be delivered and updated in Tabula. Each student is strongly encouraged on individual, preferably most focused, relevant data mining from any chosen source (dissertations / articles / magazines / literature / media / interviews / web)

Student workload

Course entity is thus planned that student's time consumption equals at each time Tamk's preset requirement. Face-to-face occurring class room educational activities is only a part of the students' work load. Another part student work is all the processing that takes via peer groups, e.g. in form of discussion, analytical processing of information and additionally continuos development of course report (=portfolio) throughout the course. Third part students' work is individually performed data mining and principles of knowledge managing

Content scheduling

Lectures & peergroup weeks take turns during entire course - however, changes to this may occur due to overlapping of excursions, Tamk-activities or other curriculum reasons. In such cases teacher usually informs peergroups by email or other, jointly agreed manner.

Completion alternatives

Should the group noting be "rejected - 0", the peer group can re-edit their written report twice. After third hand-over of the report the entire course will be considered as failed, after which the entire course is to be taken anewly. Missing, single attendances can be substituted by participating any other later remittance on the same course. Out of a special reason a single student can equiponderate mangel on performance with an assignment individually agreed with responsible teacher. Baseline is however (taking notice of the networking-, interaction- and organisation skills) that this course will be carried out in form of a peer group work - this is to be understood as an emphasis towards individual responsibility acting as a productive member of an peer group.

Practical training and working life cooperation

No practical training is foreseen, but it is preferred, that participants actively promote during the entire course their connections and understanding to comply with course outline. All the co-operative measures towards industrial, economic and business life such as direct contacts, interviews, data collecting or own work life practices are considered as additional value for course accomplishing.

International connections

It is preferred, that participants actively promote during the entire course their international connections and networking. Additionally can be agreed on separate arrangement for students to acquire special knowledge or information.

Further information

Entire course is strictly focused on peer group working; used pedagogy is processive learning. As active mind setting as possible, parallelly working as a group, is worthwhile - there is a strong correlation between better grading and intensive group work. All the group member will receive equal note of the course. Each group defines their working rules, which teammembers are obliged to follow the entire duration of the course. Additionally, each group is entitled to expell any fellow teammate that is not honouring jointly established rules.

Assessment criteria - fail (0) (Not in use, Look at the Assessment criteria above)

Student has not participated sufficiently the minimum required amount on face-to-face classes / written report fails to comply with preset requirements / written report is quantitatively and qualitatively insufficient, nor does it meet the course learning objectives (Observe: any of these issues alone will lead to failed note = 0) - in other words, student's have not been able to provide any proof of competence which could have been evaluated between 1-6 in Blooms Taxonomy

Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)

Student will achieve the minimum acceptable level by: participating the minimum required amount on face-to-face classes / written report includes the essential content (ref: study plan) / student (or /-s) prove with their written output (both content and form) to possess basic knowledge & skills, parallelly presenting and emphasizing information relevant to objectives / regarding other requirements, please refer evaluations criteria (available in course e-folder) - in other words, students have proven that they possess a wide range of information regarding course's topics / contents (Bloom's taxonomy level 1) and that they also understand the meaning of all the possessed information (Bloom's taxonomy level 2)

Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)

Student will achieve this level by: participating the minimum required amount on face-to-face classes / written report includes the essential content (ref: study plan) / student (or /-s) prove with their written output (both content and form) to possess good knowledge & skills, parallelly combining already existing, original material with by themselves provided, value-adding information or knowledge / / regarding other requirements, please refer evaluations criteria (available in course e-folder) - in other words, students have proven that they are also (in addition to Bloom's levels 1 and 2) capable of applying all the acquired knowledge in to them relevant, working life situations (Bloom's taxonomy level 3) and that they are capable of analysing, breaking information into sub-parts and drawing conclusions based on this data (Bloom's taxonomy level 4)

Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)

Student will achieve this level by: participating the minimum required amount on face-to-face classes / written report includes the essential content (ref: study plan) / student (or /-s) prove with their written output (both content and form) to possess exceptional knowledge & skills, parallelly combining already existing, original material with by themselves provided, value-adding information or knowledge in such a manner that this process will provide entirely new information (deductions, implications, applications, discoveries, summaries)/ / regarding other requirements, please refer evaluations criteria (available in course e-folder) - in other words, students have proven that they master all the earlier described Bloom's taxonomy levels (1-4) and are additionally capable of innovating and differentiating in their work all the acquired knowledge (Bloom's taxonomy level 5) - The highest level possible to acquire is Bloom's taxonomy level 6 which is to state that learner has obtained the highest level maturity possible - meaning that the learner can also critically observe his or hers learning process's outcomes and is autonomically capable of enhancing his or hers cognitive mental schemas, further to enhance learning efficiency