Conflict Management and Communication (5cr)

Objectives (course unit)

The course aims at improving the students’ understanding of conflict management, resolution and communication, in a company or organization environment. Furthermore, crisis communication is among the essential topics of the course.

There is an increasing need for settling disputes between individuals and groups of individuals, as a result of internationalization of business and a variety of financial restraints that cause tension among management and personnel of a company (internal conflict management). External conflict management deals with measures a company must take in order to control its brand, image, customer and stakeholder relations, in circumstances of uncertainties and even open conflicts.

Content (course unit)

The course will include demonstrations, examples, creation of conflict and crisis resolution strategy/plans, communication rehearsals and analyses. It is suitable for students who are interested in developing one’s conflict and crisis management abilities, especially in terms of communication.

Prerequisites (course unit)

-

Exam schedules

None

Assessment methods and criteria

Assessment will be based on:
1) Active participation
2) Individual assignment
3) Group assignment

Assessment scale

0-5

Teaching methods

Lectures, cases, demos, discussions, Tabula-excercises.
The course aims at improving the students’ understanding of conflict management, resolution and communication, in a company or organization environment. Furthermore, crisis communication is among the essential topics of the course.
There is an increasing need for settling disputes between individuals and groups of individuals, as a result of internationalization of business and a variety of financial restraints that cause tension among management and personnel of a company (internal conflict management). External conflict management deals with measures a company must take in order to control its brand, image, customer and stakeholder relations, in circumstances of uncertainties and even open conflicts.
The course will include demonstrations, examples, creation of conflict and crisis resolution strategy/plans, communication rehearsals and analyses. It is suitable for students who are interested in developing one’s conflict and crisis management abilities, especially in terms of communication.

Learning materials

Material provided by the teacher.

Student workload

6 x 3 hours contact teaching. Individual and private assignments.

Content scheduling

29.1.-5.3.2015.

Completion alternatives

None.

Practical training and working life cooperation

-

International connections

-

Further information

-

Assessment criteria - fail (0) (Not in use, Look at the Assessment criteria above)

Missing more than 1 lecture. Failing to complete all compulsory assignments.

Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)

A student recognizes the concepts of conflict management and crisis communication and is able to apply them in simple cases.

Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)

A student understands profoundly why conflict management and crisis communication are important and has the ability to apply theories on them.

Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)

A student masters the concepts of conflict management and crisis communication and is able to plan and implement successful corporate actions in accordance with the best practises of them.