The Development of Activities through Service DesignLaajuus (5 cr)
Code: NY00CV46
Credits
5 op
Objectives
Student
- knows key phases and methods of service design process
- can critically put them into practice in his own development project
- can commit customers and interest groups to development activities
Content
Methods of service- and user-centered design
Customer and interest group engagement
Assessment criteria, satisfactory (1-2)
The student will identify some of the key steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has completed some of the assignments.
Assessment criteria, good (3-4)
The student recognizes the key steps and methods of the service design process. He has been able to compare and justify the service design methods he has chosen for his development project. He has been able to engage clients and stakeholders in development activities. The student has completed the given assignments.
Assessment criteria, excellent (5)
The student understands comprehensively the key steps and methods of the service design process. He has been able to analyze the benefits of the methods and based his selection of service design methods on his own development project. He has been able to engage clients and stakeholders in development activities and has been successful in bringing his development project to the customer. Throughout the project, he has been able to work with the various partners in a responsible, flexible and constructive manner. The student has completed all the assignments in a commendable manner.
Assessment criteria, pass/fail
The student does not recognize the essential steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has not completed the given assignments.