Cross-Cultural Issues in Service Development (5cr)
Course unit code: C-02629-A9308
General information
- Credits
- 5 cr
- Institution
- Laurea University of Applied Sciences
Objectives
The student is able to - identify and deeply understand cross-cultural issues related to service development - manage multicultural teams and projects - support and develop frontline personnel's intercultural communication competences - involve diverse customers in the service design processes