Professional English for the service industryLaajuus (5 cr)

Objectives

After completing the course the students will

1 be able to communicate about themselves, their education, work experience and tasks as well as use the industry-related special terminology.

2 be able to use the English language in both spoken and written forms to carry out work-related tasks in
a multicultural context.

3 be able to communicate in a customer-oriented way in various networks, negotiation and councelling situations.

4 be able to adapt their communication style according to the communication partner in various
contexts.

5 be able to seek and apply professionally essential, industry-related information in a critical and analytical manner.

6 be able to follow the development in their field of study and participate in it via various channels (e.g. media, conferences, literature).

Content

What are the students able to communicate about their professional skills, working environment and tasks in the target language?

What will the students need in order to successfully use the target language in a multicultural customer-oriented context?

How will the students develop their meta-skills and how will they find information related to their field of study?