Customers as Service Developers (5cr)
Course unit code: 7L00CS85
General information
- Credits
- 5 cr
Objectives
Students
• can as experts develop service processes of companies
• understand the importance of customers and interest groups in service development
Content
What is service development process like?
Why are services developed in cooperation with customers and interest groups?
How to integrate customers and other interest groups into the service development process?
Further information
Opettaja Tuija Ylä-Viteli