The Development of Activities through Service DesignLaajuus (5 cr)
Code: NY00EC71
Credits
5 op
Objectives
Student
- knows key phases and methods of service design process
- can critically put them into practice in his own development project
- can commit customers and interest groups to development activities
Content
Methods of service- and user-centered design
Customer and interest group engagement
Assessment criteria, satisfactory (1-2)
The student will identify some of the key steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has completed some of the assignments.
Assessment criteria, good (3-4)
The student recognizes the key steps and methods of the service design process. He has been able to compare and justify the service design methods he has chosen for his development project. He has been able to engage clients and stakeholders in development activities. The student has completed the given assignments
Assessment criteria, excellent (5)
The student understands comprehensively the key steps and methods of the service design process. He has been able to analyze the benefits of the methods and based his selection of service design methods on his own development project. He has been able to engage clients and stakeholders in development activities and has been successful in bringing his development project to the customer. Throughout the project, he has been able to work with the various partners in a responsible, flexible and constructive manner. The student has completed all the assignments in a commendable manner
Assessment criteria, pass/fail
The student does not recognize the essential steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has not completed the given assignments.
Enrolment period
07.06.2023 - 07.09.2023
Timing
05.10.2023 - 30.11.2023
Credits
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
TAMK Main Campus
Teaching languages
- Finnish
Seats
0 - 40
Teachers
- Tuija Ylä-Viteli
- Mirva Kolonen
Person in charge
Mirva Kolonen
Groups
-
23YAMK
Objectives (course unit)
Student
- knows key phases and methods of service design process
- can critically put them into practice in his own development project
- can commit customers and interest groups to development activities
Content (course unit)
Methods of service- and user-centered design
Customer and interest group engagement
Assessment criteria, satisfactory (1-2) (course unit)
The student will identify some of the key steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has completed some of the assignments.
Assessment criteria, good (3-4) (course unit)
The student recognizes the key steps and methods of the service design process. He has been able to compare and justify the service design methods he has chosen for his development project. He has been able to engage clients and stakeholders in development activities. The student has completed the given assignments
Assessment criteria, excellent (5) (course unit)
The student understands comprehensively the key steps and methods of the service design process. He has been able to analyze the benefits of the methods and based his selection of service design methods on his own development project. He has been able to engage clients and stakeholders in development activities and has been successful in bringing his development project to the customer. Throughout the project, he has been able to work with the various partners in a responsible, flexible and constructive manner. The student has completed all the assignments in a commendable manner
Assessment criteria, pass/fail (course unit)
The student does not recognize the essential steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has not completed the given assignments.
Assessment scale
0-5
Enrolment period
16.05.2022 - 15.09.2022
Timing
23.09.2022 - 09.12.2022
Credits
5 op
Virtual portion
2 op
RDI portion
4 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Teaching languages
- Finnish
Seats
0 - 40
Teachers
- Tutta Tanttari
- Taija Karhe
Person in charge
Taija Karhe
Groups
-
22YAMKYlempi amk, yhteiset opinnot
Objectives (course unit)
Student
- knows key phases and methods of service design process
- can critically put them into practice in his own development project
- can commit customers and interest groups to development activities
Content (course unit)
Methods of service- and user-centered design
Customer and interest group engagement
Assessment criteria, satisfactory (1-2) (course unit)
The student will identify some of the key steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has completed some of the assignments.
Assessment criteria, good (3-4) (course unit)
The student recognizes the key steps and methods of the service design process. He has been able to compare and justify the service design methods he has chosen for his development project. He has been able to engage clients and stakeholders in development activities. The student has completed the given assignments
Assessment criteria, excellent (5) (course unit)
The student understands comprehensively the key steps and methods of the service design process. He has been able to analyze the benefits of the methods and based his selection of service design methods on his own development project. He has been able to engage clients and stakeholders in development activities and has been successful in bringing his development project to the customer. Throughout the project, he has been able to work with the various partners in a responsible, flexible and constructive manner. The student has completed all the assignments in a commendable manner
Assessment criteria, pass/fail (course unit)
The student does not recognize the essential steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has not completed the given assignments.
Assessment scale
0-5
Enrolment period
15.11.2021 - 16.12.2021
Timing
14.01.2022 - 24.03.2022
Credits
5 op
Mode of delivery
Contact teaching
Teaching languages
- Finnish
Seats
0 - 40
Teachers
- Tuija Ylä-Viteli
- Mirva Kolonen
Person in charge
Mirva Kolonen
Groups
-
22YAMKYlempi amk, yhteiset opinnot
Objectives (course unit)
Student
- knows key phases and methods of service design process
- can critically put them into practice in his own development project
- can commit customers and interest groups to development activities
Content (course unit)
Methods of service- and user-centered design
Customer and interest group engagement
Assessment criteria, satisfactory (1-2) (course unit)
The student will identify some of the key steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has completed some of the assignments.
Assessment criteria, good (3-4) (course unit)
The student recognizes the key steps and methods of the service design process. He has been able to compare and justify the service design methods he has chosen for his development project. He has been able to engage clients and stakeholders in development activities. The student has completed the given assignments
Assessment criteria, excellent (5) (course unit)
The student understands comprehensively the key steps and methods of the service design process. He has been able to analyze the benefits of the methods and based his selection of service design methods on his own development project. He has been able to engage clients and stakeholders in development activities and has been successful in bringing his development project to the customer. Throughout the project, he has been able to work with the various partners in a responsible, flexible and constructive manner. The student has completed all the assignments in a commendable manner
Assessment criteria, pass/fail (course unit)
The student does not recognize the essential steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has not completed the given assignments.
Assessment scale
0-5