Study Guide

Objectives (course unit)

This course will deepen the participants’ knowledge and understanding of customer behavior.
The participants will examine and learn to apply both quantitative and qualitative methods to collect and analyze customer information. They will examine the concepts of value creation and customer / user centric design of products and services and the role of customer data as an essential part of strategy development and balanced scorecard.

After completing the course, the participants will be able to
- explain the role of customer analysis and insight in strategy development
- describe the impact of the global context in customer analysis
- apply the concept of service oriented design
- employ the methods of customer and target group analysis
- use various tools to develop his/her own business and design innovative new concepts based on customer and market insight
- develop customer centric metrics for balanced scorecard

Content (course unit)

Course contents
- customer oriented strategy
- value creation and value co-creation
- design thinking
- customer insight methods

Location and time

Sessions will be held according to the schedule in Pakki.

Exam schedules

All the assignments given must be submitted on the given schedule. The schedule will be given in the first class.
Group assignments presentation according to schedule in class.

Assessment methods and criteria

According to TAMK evaluation criteria (0,1-5)
- Knowing
- Doing
- Being

Assessment scale

0-5

Teaching methods

- Lectures
- Flipped classroom sessions
- Inquiry-based learning
- Collaborative learning
- Independent study and research

Learning materials

Hollensen, S. (2020). Global marketing (8th edition.). Pearson.

Additional course material, such as blogs, videos, blogs, and short articles, will be provided in Moodle workspace.

Student workload

According to the TAMK schedule, ECT credits, and Moodle timing instructions: A course of 5 credits will mean a workload of approximately 135 hours. which will be divided as follows: 20 hours of classes, 40 hours group assignments casework, and reporting: 60 hours learning diary:
Students are expected to:
- Attend lessons
- Participate in group discussions and activities
- Study materials are given to them on their own time

Content scheduling

Global marketing in the firm
Initiation to Internationalize
Internalization theories
The international market selection process
International market entry strategies
International sourcing decisions
International product decisions
Global marketing communication decisions
Global distribution decisions

Completion alternatives

If the course cannot be completed the instructed way, the student should contact the teacher to negotiate other possible ways of completing the course.

Practical training and working life cooperation

Project work/case studies
During the course, the students will work in small groups. The casework may require working with the company representative.

International connections

The course is a part of International Business Studies, so the international aspects are an important part of studying in general. An international point of view is taken into consideration whenever global marketing is discussed.

Assessment criteria - fail (0) (Not in use, Look at the Assessment criteria above)

The student isn't able to identify any theories and principles of global marketing. The student hasn't been able to participate in a team project or has failed to submit the required course tasks and assignments.

Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)

The student demonstrates theoretical and conceptual knowledge to identify and analyze global marketing issues while preparing a learning diary and group assignments. The student participates in the group assignments and is able to recognize his or her contribution to the task.

Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)

The student is able to analyze the theoretical concepts of strategic marketing and reflect them in the learning diary and group assignments in a good manner. The student analyzes the strategic problems of international marketing and devises solutions for case studies, which include several references. The student acts as an active member of a group, takes responsibility for his or her own work, and is able to cooperate with other members.

Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)

The student develops a new practical solution to international marketing problems with a connection to the strategic marketing issues faced by the organization. The student has written a high-quality and reflective learning diary, which includes several global references. The student, who takes a leading role in international teamwork or part of it, can cooperate flexibly and constructively, taking into account the cultural differences of the participants, and thereby developing the group’s interaction.

Objectives (course unit)

This course will deepen the participants’ knowledge and understanding of customer behavior.
The participants will examine and learn to apply both quantitative and qualitative methods to collect and analyze customer information. They will examine the concepts of value creation and customer / user centric design of products and services and the role of customer data as an essential part of strategy development and balanced scorecard.

After completing the course, the participants will be able to
- explain the role of customer analysis and insight in strategy development
- describe the impact of the global context in customer analysis
- apply the concept of service oriented design
- employ the methods of customer and target group analysis
- use various tools to develop his/her own business and design innovative new concepts based on customer and market insight
- develop customer centric metrics for balanced scorecard

Content (course unit)

Course contents
- customer oriented strategy
- value creation and value co-creation
- design thinking
- customer insight methods

Location and time

TAMK Kuntokatu Campus
14.01.2022 12.30 - 16.30 F1-23
27.01.2022 16.30 - 19.30 B5-31
11.02.2022 12.30 - 16.30 B5-31
07.04.2022 16.30 - 19.30 B3-27
08.04.2022 12.30 - 16.30 B5-31

Exam schedules

No exam

Assessment methods and criteria

Essay 20%, individual
Customer project 60%, team
Acting as opponent to another team 20%

Assessment scale

0-5

Teaching methods

Co-operative learning, team assignment, essay

Learning materials

Will be given in the course Moodle

Student workload

Most of the course work is done independently. The total computational workload of this 5 credit course is 135 hours, out of which about 16 hours is contact teaching and 120 hours independendt / team work.

Completion alternatives

None

Practical training and working life cooperation

The student teams may execute a development project in marketing for a company of their own choice.

Further information

Please, note that the contact teaching sessions will be used in active teamwork: ideation, creating prototypes and concepts. For that reason the students should be present or at least available online.