Managing Sales and Customer RelationsLaajuus (5 cr)
Code: 3H00FE41
Credits
5 op
Objectives
During the course students will learn to plan, lead and follow sales and to take care of the customers and customer-ships.
Student is able to
- plan and execute a sales process.
- build and motivate sales organization.
- follow up the development of sales and act accordingly.
- take care of the customer relations.
Content
How to carry out a successful sales process?
How b2b is different from b2c?
What happens during an efficient sales meeting?
How to follow the development of sales?
How to lead customer relations in practice?
How is the customer-oriented course of action connected with the company culture?
Prerequisites
Previous modules completed or equivalent knowledge.