Study Guide

Objectives

After completing this course, student understands the importance of quality a thinking and system prevailing principles in industry and services. Student will also be able to use quality tools and systems in common business life.

Content

Quality resources and planning, total quality managment systems, quality improvement tools and technigues, continual improvement through self assessment and benchmarking, techniques used in quality planning, process management and control, quality teamwork, ISO 9001.

Prerequisites

Before taking this course, student should have basic understanding on management systems and understand the basic idea in quality. Student should have completed at least "Basics for Environmental Technology and Management" and "Environmental Management Tools" courses, or courses with similar contents.

Assessment criteria, satisfactory (1-2)

Student can define the core principles of quality management. Student knows the project implementation and quality assessment process and principles of quality management.

Student knows the basic use of technical tools in quality management. Student can succesfully implement a quality management related project under supervision as a part of a group. Student can identify and control quality issues related to different themes.

Student recognizes the role and significance of quality work and quality management in the working life. Student takes responsibility of these issues in his/her own work as a part of the group.

Assessment criteria, good (3-4)

Student can explain and apply the core principles of quality management in practical assignments. Student can design a quality management related project.

Student can select the most appropriate technical tools and apply them in the quality management processes. Student can implement and manage a quality management related project successfully. Student can identify and manage quality related issues to different themes and suggest for actions to tackle to risks.

Student can assess the role and significance of quality work and quality management in the working life. Student commits to the project work and his/her role in the implementation.

Assessment criteria, excellent (5)

Student understands and analyses the core principles of quality management. Student can design a quality management related project and analyse quality in a professional manner.

Student can apply and compare technical tools in quality management and critically evaluate these applications. Student can design, implement and evaluate a quality management related project successfully. Student can tackle issues and problems in quality management and suggest for improvements in a constructive manner.

Student understands the role and significance of quality management in the working life. Student commits to the quality management related project work and is able to support or lead the group in project activities.