Study Guide

Objectives

Student:
- identifies the possibilities and realities of digital operations and information management
- identifies the role of knowledge as part of the organization's development
- can take advantage of the possibilities for digitalisation in management, planning and organizing operations and developing customer experience
- can design experiments with creative digital solutions
- can use information about their own field to find, introduce and consolidate sustainable solutions and operating models

Content

MITÄ tietojohtaminen tarkoittaa ja miksi se on tärkeää palveluliiketoiminnassa?
MIKSI teknologiakehitystä ja palvelun merkitystä on tärkeää pohtia kriittisesti?
MITEN digitalisaatio näyttäytyy ilmiönä, haasteena ja mahdollisuutena palveluliiketoiminnassa?
MITEN voidaan yhdistellä digitaalisia ja fyysisiä palveluympäristöjä ja -elementtejä?
MITEN dataohjautuvuus näyttäytyy organisaation kaikissa eri toiminnoissa?

Assessment criteria, satisfactory (1-2)

The student recognizes and defines the key phenomena and concepts associated with digitalisation and information management.
The student makes the given tasks guided. He knows a variety of procedures in digital solutions.
The student acts as a team member and leads itself.

Assessment criteria, good (3-4)

The student parses relations between digitization and information management concepts and apply them in the practices of the service business.
The student is able to choose from different options for the most appropriate procedural selection. He is able to draw up plans or gives sustainable proposals to improve digital solutions.
The student works responsibly as a professional and supports other learning. The student assesses matches its own activities.

Assessment criteria, excellent (5)

The student is able to explain the broad-based entities in the service business of digital solutions and presents solutions in a professional context. The student understands the conditions for data-guidance in the various activities of the organization.
The student is looking for and evaluating a variety of sustainable ways of working and solving models, as well as planning and implementing digital solutions. He combines various solutions creatively or creates new.
The student works responsibly and exemplarily committed to the overall performance of his team or his assistant. He critically evaluate the digitalisation development of the Arguments and its own and other activities.