Process and Quality ManagementLaajuus (5 cr)

Objectives

Students
•Master the basics and methods of quality work and management in social and health care
•Master the key quality management systems and their contents
•Master the basics and methods of process management
•Are able to describe, measure and develop processes

Content

•Basics and methods of quality and process management in social and health care
•Quality management systems
•Process description
•Measurement of process performance and continuous improvement
•Quality management as part of developing professional practice in a work unit