Customer Networks of Social Services and Health CareLaajuus (5 cr)

Objectives

Students
- know the most important customer groups for social services and health care
- get customers for their team enterprise and are in regular contact with them
- network and use their networks in developing the team enterprise
- use it for developing their business
- use various innovation methods for developing the team enterprise
- take advantage of the means of digitalization in constructing customer network and in the activities of the enterprise

Content

- customer contacts
- creating a customer network
- maintaining a customer relationship
- project management
- digitalization in developing activities