Quality and Operation ManagementLaajuus (3 cr)

Objectives

The students can
- understand the importance of quality for company
- different consepts of quality and knows the principles of quality and operation management
- use basic quality tools and knows continuous quality improvement methods.

Content

- consepts and definitions of quality
- central quality theories, quality control systems, quality standads and quality award models
- the use of quality tools in quality control, quality management and in continuous improvement.
- SAP,TQM, Six Sigma, PDCA